{
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  "item": {
    "slug": "afrexai-renewal-management",
    "name": "Contract & Subscription Renewal Management",
    "source": "tencent",
    "type": "skill",
    "category": "效率提升",
    "sourceUrl": "https://clawhub.ai/1kalin/afrexai-renewal-management",
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      "Extract the archive and review SKILL.md first.",
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          "body": "I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Then review README.md for any prerequisites, environment setup, or post-install checks. Tell me what you changed and call out any manual steps you could not complete."
        },
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          "label": "Upgrade existing",
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        "redirectLocation": null,
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      },
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      "detail": "Yavira can redirect you to the upstream package for this source.",
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        "Review SKILL.md after the package is downloaded.",
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        "Confirm the extracted package includes the expected docs or setup files.",
        "Validate the skill or prompts are available in your target agent workspace.",
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  "agentAssist": {
    "summary": "Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually.",
    "steps": [
      "Download the package from Yavira.",
      "Extract it into a folder your agent can access.",
      "Paste one of the prompts below and point your agent at the extracted folder."
    ],
    "prompts": [
      {
        "label": "New install",
        "body": "I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Then review README.md for any prerequisites, environment setup, or post-install checks. Tell me what you changed and call out any manual steps you could not complete."
      },
      {
        "label": "Upgrade existing",
        "body": "I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Then review README.md for any prerequisites, environment setup, or post-install checks. Summarize what changed and any follow-up checks I should run."
      }
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  "documentation": {
    "source": "clawhub",
    "primaryDoc": "SKILL.md",
    "sections": [
      {
        "title": "Contract & Subscription Renewal Management",
        "body": "Systematic framework for managing contract renewals, reducing involuntary churn, and maximizing renewal revenue. Covers SaaS subscriptions, service agreements, vendor contracts, and client retainers."
      },
      {
        "title": "When to Use",
        "body": "Quarterly renewal pipeline review\nBuilding a renewal management process from scratch\nReducing churn from missed or mishandled renewals\nNegotiating vendor contract renewals\nForecasting renewal revenue"
      },
      {
        "title": "120-Day Renewal Cadence",
        "body": "Days OutActionOwnerDeliverable120Flag renewal in pipelineOps/CSRenewal record created90Health check + usage reviewCSMAccount health score60Renewal proposal draftedSales/CSPricing + terms doc45First outreach to customerCSMMeeting scheduled30Negotiation / upsell conversationAE/CSMUpdated proposal14Final terms agreedLegal/SalesContract ready7Signature reminderOpsDocuSign/PandaDoc sent0Renewal executedFinanceInvoice generated+7Post-renewal check-inCSMConfirmation + next QBR"
      },
      {
        "title": "Account Health Score (Pre-Renewal)",
        "body": "Rate each dimension 1-5:\n\nDimensionWeightIndicatorsProduct Usage25%DAU/MAU ratio, feature adoption, login frequencySupport Health20%Ticket volume trend, CSAT, escalationsRelationship20%Exec sponsor access, NPS, referral willingnessBusiness Impact20%ROI documented, expansion potential, strategic fitPayment History15%On-time payments, disputes, credit terms\n\nScore interpretation:\n\n4.0-5.0: Auto-renew candidate, push multi-year\n3.0-3.9: Standard renewal, address gaps before proposal\n2.0-2.9: At-risk — executive intervention needed\nBelow 2.0: Churn likely — prepare save offer or graceful exit"
      },
      {
        "title": "Renewal Pricing Strategy",
        "body": "Price increase guidelines by segment:\n\nSegmentSafe IncreaseMax Without JustificationRequires Business CaseEnterprise ($100K+)3-5%7%10%+Mid-Market ($25-100K)5-8%10%15%+SMB ($5-25K)8-12%15%20%+Self-Serve (<$5K)10-15%20%25%+\n\nUplift justification framework:\n\nNew features shipped since last renewal (list top 5)\nUsage growth (% increase in seats/API calls/storage)\nMarket rate comparison (competitor pricing delta)\nCost-of-switching calculation for customer\nROI documentation (dollars saved or generated)"
      },
      {
        "title": "Vendor Renewal Negotiation (Buy-Side)",
        "body": "When YOUR contracts are up for renewal:\n\nPre-negotiation checklist:\n\nPull actual usage data (are you using what you're paying for?)\n Get 2-3 competitive quotes (even if you plan to stay)\n Calculate cost per unit vs. market benchmarks\n Identify contract terms to improve (payment terms, SLA, data portability)\n Know your BATNA (best alternative to negotiated agreement)\n\nNegotiation levers:\n\nLeverTypical DiscountWhen to UseMulti-year commit15-25%When vendor is strategic and stableUpfront annual payment10-15%When cash flow allowsCase study / reference5-10%When your brand has marketing valueCompetitive threat10-20%When credible alternatives existVolume commitment10-30%When usage is growing predictablyOff-cycle renewal5-10%When renewing outside vendor's fiscal year-endBundle consolidation15-25%When vendor has multiple products you could adopt"
      },
      {
        "title": "Renewal Revenue Forecasting",
        "body": "Forecast categories:\n\nCommitted Revenue = Signed renewals + auto-renewals with no churn signal\nProbable Revenue = Health score 3.5+ with active engagement (weight: 85%)\nAt-Risk Revenue = Health score 2.0-3.4 or unresponsive (weight: 50%)\nChurning Revenue = Health score <2.0 or explicit cancellation intent (weight: 10%)\n\nForecast = Committed + (Probable × 0.85) + (At-Risk × 0.50) + (Churning × 0.10)\n\nMonthly renewal dashboard metrics:\n\nGross Renewal Rate (GRR): Target >90%\nNet Revenue Retention (NRR): Target >110%\nRenewal pipeline coverage: 3x minimum\nAverage days to close renewal: Target <30 from first outreach\nPrice increase realization: % of proposed increases accepted"
      },
      {
        "title": "Involuntary Churn Prevention",
        "body": "Payment failures cause 20-40% of SaaS churn. Prevention framework:\n\nTriggerActionTimelineCard expiring in 30 daysEmail + in-app notificationDay -30First payment failureRetry + email notificationDay 0Second failureSMS + email + in-app bannerDay 3Third failurePhone call from CSDay 7Grace period warningFinal notice with deadlineDay 10Account suspensionSuspend with easy reactivationDay 14Final cancellationData export + win-back offerDay 30"
      },
      {
        "title": "Save Offers (Last Resort)",
        "body": "When a customer explicitly wants to cancel:\n\nCustomer ReasonSave OfferSuccess RateToo expensive20-30% discount for 3 months35-45%Not using enoughFree onboarding session + usage plan25-35%Switching to competitorFeature roadmap preview + price match15-25%Budget cutsDowngrade to lower tier40-50%Missing featuresBeta access + feedback loop20-30%Poor support experienceDedicated CSM + SLA upgrade30-40%"
      },
      {
        "title": "Renewal Automation Checklist",
        "body": "Auto-renewal clause in all contracts (with opt-out notice period)\n CRM renewal pipeline with automated stage progression\n Email sequences triggered at 90/60/30/14/7 days\n Dunning flow for failed payments (3-4 retries over 14 days)\n Usage reports auto-generated and sent to stakeholders monthly\n Health score calculated weekly from product analytics\n Renewal forecast updated in real-time from pipeline data\n Post-renewal survey sent within 48 hours of signing"
      },
      {
        "title": "Annual Renewal Calendar Template",
        "body": "MonthRenewals DueARR at RiskPriority AccountsNotesJan[count]$[amount][list top 3]Post-holiday — start outreach early DecFeb[count]$[amount][list top 3]Fiscal year-end for some — budget conversationsMar[count]$[amount][list top 3]Q1 close — decision-makers available............Fill per your renewal schedule"
      },
      {
        "title": "Resources",
        "body": "Full industry context packs with renewal playbooks for 10 verticals: AfrexAI Context Packs — $47 per industry\nCalculate your AI automation ROI: Revenue Leak Calculator\nSet up your agent stack: Agent Setup Wizard\nBundle deals: Pick 3 for $97 | All 10 for $197 | Everything Bundle $247"
      }
    ],
    "body": "Contract & Subscription Renewal Management\n\nSystematic framework for managing contract renewals, reducing involuntary churn, and maximizing renewal revenue. Covers SaaS subscriptions, service agreements, vendor contracts, and client retainers.\n\nWhen to Use\nQuarterly renewal pipeline review\nBuilding a renewal management process from scratch\nReducing churn from missed or mishandled renewals\nNegotiating vendor contract renewals\nForecasting renewal revenue\nRenewal Pipeline Framework\n120-Day Renewal Cadence\nDays Out\tAction\tOwner\tDeliverable\n120\tFlag renewal in pipeline\tOps/CS\tRenewal record created\n90\tHealth check + usage review\tCSM\tAccount health score\n60\tRenewal proposal drafted\tSales/CS\tPricing + terms doc\n45\tFirst outreach to customer\tCSM\tMeeting scheduled\n30\tNegotiation / upsell conversation\tAE/CSM\tUpdated proposal\n14\tFinal terms agreed\tLegal/Sales\tContract ready\n7\tSignature reminder\tOps\tDocuSign/PandaDoc sent\n0\tRenewal executed\tFinance\tInvoice generated\n+7\tPost-renewal check-in\tCSM\tConfirmation + next QBR\nAccount Health Score (Pre-Renewal)\n\nRate each dimension 1-5:\n\nDimension\tWeight\tIndicators\nProduct Usage\t25%\tDAU/MAU ratio, feature adoption, login frequency\nSupport Health\t20%\tTicket volume trend, CSAT, escalations\nRelationship\t20%\tExec sponsor access, NPS, referral willingness\nBusiness Impact\t20%\tROI documented, expansion potential, strategic fit\nPayment History\t15%\tOn-time payments, disputes, credit terms\n\nScore interpretation:\n\n4.0-5.0: Auto-renew candidate, push multi-year\n3.0-3.9: Standard renewal, address gaps before proposal\n2.0-2.9: At-risk — executive intervention needed\nBelow 2.0: Churn likely — prepare save offer or graceful exit\nRenewal Pricing Strategy\n\nPrice increase guidelines by segment:\n\nSegment\tSafe Increase\tMax Without Justification\tRequires Business Case\nEnterprise ($100K+)\t3-5%\t7%\t10%+\nMid-Market ($25-100K)\t5-8%\t10%\t15%+\nSMB ($5-25K)\t8-12%\t15%\t20%+\nSelf-Serve (<$5K)\t10-15%\t20%\t25%+\n\nUplift justification framework:\n\nNew features shipped since last renewal (list top 5)\nUsage growth (% increase in seats/API calls/storage)\nMarket rate comparison (competitor pricing delta)\nCost-of-switching calculation for customer\nROI documentation (dollars saved or generated)\nVendor Renewal Negotiation (Buy-Side)\n\nWhen YOUR contracts are up for renewal:\n\nPre-negotiation checklist:\n\n Pull actual usage data (are you using what you're paying for?)\n Get 2-3 competitive quotes (even if you plan to stay)\n Calculate cost per unit vs. market benchmarks\n Identify contract terms to improve (payment terms, SLA, data portability)\n Know your BATNA (best alternative to negotiated agreement)\n\nNegotiation levers:\n\nLever\tTypical Discount\tWhen to Use\nMulti-year commit\t15-25%\tWhen vendor is strategic and stable\nUpfront annual payment\t10-15%\tWhen cash flow allows\nCase study / reference\t5-10%\tWhen your brand has marketing value\nCompetitive threat\t10-20%\tWhen credible alternatives exist\nVolume commitment\t10-30%\tWhen usage is growing predictably\nOff-cycle renewal\t5-10%\tWhen renewing outside vendor's fiscal year-end\nBundle consolidation\t15-25%\tWhen vendor has multiple products you could adopt\nRenewal Revenue Forecasting\n\nForecast categories:\n\nCommitted Revenue = Signed renewals + auto-renewals with no churn signal\nProbable Revenue = Health score 3.5+ with active engagement (weight: 85%)\nAt-Risk Revenue = Health score 2.0-3.4 or unresponsive (weight: 50%)\nChurning Revenue = Health score <2.0 or explicit cancellation intent (weight: 10%)\n\nForecast = Committed + (Probable × 0.85) + (At-Risk × 0.50) + (Churning × 0.10)\n\n\nMonthly renewal dashboard metrics:\n\nGross Renewal Rate (GRR): Target >90%\nNet Revenue Retention (NRR): Target >110%\nRenewal pipeline coverage: 3x minimum\nAverage days to close renewal: Target <30 from first outreach\nPrice increase realization: % of proposed increases accepted\nInvoluntary Churn Prevention\n\nPayment failures cause 20-40% of SaaS churn. Prevention framework:\n\nTrigger\tAction\tTimeline\nCard expiring in 30 days\tEmail + in-app notification\tDay -30\nFirst payment failure\tRetry + email notification\tDay 0\nSecond failure\tSMS + email + in-app banner\tDay 3\nThird failure\tPhone call from CS\tDay 7\nGrace period warning\tFinal notice with deadline\tDay 10\nAccount suspension\tSuspend with easy reactivation\tDay 14\nFinal cancellation\tData export + win-back offer\tDay 30\nSave Offers (Last Resort)\n\nWhen a customer explicitly wants to cancel:\n\nCustomer Reason\tSave Offer\tSuccess Rate\nToo expensive\t20-30% discount for 3 months\t35-45%\nNot using enough\tFree onboarding session + usage plan\t25-35%\nSwitching to competitor\tFeature roadmap preview + price match\t15-25%\nBudget cuts\tDowngrade to lower tier\t40-50%\nMissing features\tBeta access + feedback loop\t20-30%\nPoor support experience\tDedicated CSM + SLA upgrade\t30-40%\nRenewal Automation Checklist\n Auto-renewal clause in all contracts (with opt-out notice period)\n CRM renewal pipeline with automated stage progression\n Email sequences triggered at 90/60/30/14/7 days\n Dunning flow for failed payments (3-4 retries over 14 days)\n Usage reports auto-generated and sent to stakeholders monthly\n Health score calculated weekly from product analytics\n Renewal forecast updated in real-time from pipeline data\n Post-renewal survey sent within 48 hours of signing\nAnnual Renewal Calendar Template\nMonth\tRenewals Due\tARR at Risk\tPriority Accounts\tNotes\nJan\t[count]\t$[amount]\t[list top 3]\tPost-holiday — start outreach early Dec\nFeb\t[count]\t$[amount]\t[list top 3]\tFiscal year-end for some — budget conversations\nMar\t[count]\t$[amount]\t[list top 3]\tQ1 close — decision-makers available\n...\t...\t...\t...\tFill per your renewal schedule\nResources\nFull industry context packs with renewal playbooks for 10 verticals: AfrexAI Context Packs — $47 per industry\nCalculate your AI automation ROI: Revenue Leak Calculator\nSet up your agent stack: Agent Setup Wizard\nBundle deals: Pick 3 for $97 | All 10 for $197 | Everything Bundle $247"
  },
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    "provenanceUrl": "https://clawhub.ai/1kalin/afrexai-renewal-management",
    "publisherUrl": "https://clawhub.ai/1kalin/afrexai-renewal-management",
    "owner": "1kalin",
    "version": "1.0.0",
    "license": null,
    "verificationStatus": "Indexed source record"
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