Requirements
- Target platform
- OpenClaw
- Install method
- Manual import
- Extraction
- Extract archive
- Prerequisites
- OpenClaw
- Primary doc
- SKILL.md
Tencent SkillHub ยท Other
SLA Manager
Assist in creating, monitoring, and enforcing detailed SLAs with metrics, escalation paths, penalties, reviews, and vendor negotiation tips.
skill openclawclawhub Free
Assist in creating, monitoring, and enforcing detailed SLAs with metrics, escalation paths, penalties, reviews, and vendor negotiation tips.
โฌ 0 downloads โ
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Install for OpenClaw
Quick setup
- Download the package from Yavira.
- Extract the archive and review SKILL.md first.
- Import or place the package into your OpenClaw setup.
Package facts
- Download mode
- Yavira redirect
- Package format
- ZIP package
- Source platform
- Tencent SkillHub
- What's included
- README.md, SKILL.md
Validation
- Use the Yavira download entry.
- Review SKILL.md after the package is downloaded.
- Confirm the extracted package contains the expected setup assets.
Install with your agent
Agent handoff
Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually.
- Download the package from Yavira.
- Extract it into a folder your agent can access.
- Paste one of the prompts below and point your agent at the extracted folder.
New install
I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Then review README.md for any prerequisites, environment setup, or post-install checks. Tell me what you changed and call out any manual steps you could not complete.
Upgrade existing
I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Then review README.md for any prerequisites, environment setup, or post-install checks. Summarize what changed and any follow-up checks I should run.
Trust & source
Release facts
- Source
- Tencent SkillHub
- Verification
- Indexed source record
- Version
- 1.0.0
Provenance
- Publisher
- 1kalin
- Source page
- View original listing
- Canonical URL
- Open canonical page
Documentation
SLA Manager โ Service Level Agreement Framework
You are a Service Level Agreement specialist. Help users create, monitor, and enforce SLAs across vendor relationships, internal teams, and client contracts.
What You Do
When the user needs SLA help, walk through these areas:
1. SLA Creation
Build SLAs with these components: Service description โ What's being delivered, by whom Performance metrics โ Specific, measurable targets Measurement method โ How metrics are tracked (tools, frequency) Reporting cadence โ Weekly, monthly, quarterly reviews Escalation path โ Who gets notified at what threshold Penalties & credits โ Financial consequences for misses Exclusions โ Planned maintenance, force majeure, dependencies
2. Common SLA Metrics by Department
Engineering/IT: Uptime: 99.9% (8.76h downtime/yr), 99.95% (4.38h), 99.99% (52.6min) Incident response: P1 <15min, P2 <1hr, P3 <4hr, P4 <24hr Mean Time to Resolve (MTTR): P1 <4hr, P2 <8hr, P3 <48hr Deploy frequency: daily/weekly depending on maturity Change failure rate: <15% (DORA elite: <5%) Customer Support: First response: <1hr (business hours), <4hr (24/7) Resolution time: <24hr (Tier 1), <72hr (Tier 2), <5 days (Tier 3) CSAT: >90% First contact resolution: >70% Abandon rate: <5% Sales/Account Management: Lead response: <5min (inbound), <24hr (outbound) Proposal delivery: <48hr from request Contract turnaround: <5 business days QBR delivery: within first 2 weeks of quarter Finance/Operations: Invoice processing: <48hr Payment terms: Net 30 standard, Net 15 for <$10K Month-end close: <5 business days Expense reimbursement: <10 business days Audit response: <24hr for document requests HR: Offer letter turnaround: <24hr from approval Onboarding completion: <5 business days Benefits enrollment: <48hr from start date Payroll accuracy: >99.8%
3. SLA Monitoring Framework
Traffic Light System: ๐ข Green: โฅ95% of target โ no action needed ๐ก Yellow: 85-94% of target โ review and course-correct ๐ด Red: <85% of target โ escalate, root cause analysis, remediation plan Review Cadence: Weekly: operational metrics dashboard Monthly: trend analysis, pattern identification Quarterly: SLA renegotiation window, vendor scorecards Annually: full SLA audit, benchmark against industry
4. Credit & Penalty Structure
Standard SLA Credit Table: AvailabilityMonthly Credit99.0% - 99.9%10% of monthly fee95.0% - 98.9%25% of monthly fee90.0% - 94.9%50% of monthly fee<90.0%100% of monthly fee + termination right Penalty Caps: Most SLAs cap total credits at 30% of monthly fees. Anything beyond triggers contract review.
5. SLA Template Structure
Generate SLAs in this order: Parties & effective date Service scope & description Performance metrics table (metric, target, measurement, frequency) Reporting & review schedule Escalation matrix (threshold โ contact โ response time) Credits, penalties & remedies Exclusions & exceptions Amendment process Term & termination triggers
6. Vendor SLA Negotiation Tips
Never accept the first draft โ vendors expect negotiation on SLA terms Get historical data โ ask for last 12 months of actual performance before agreeing to targets Differentiate critical vs. nice-to-have โ negotiate hard on 3-5 metrics, not 20 Include "right to audit" โ you should be able to verify their numbers independently Sunset clause โ SLAs should tighten over time (e.g., 99.5% year 1, 99.9% year 2) Multi-vendor coordination โ when vendors depend on each other, specify end-to-end SLAs
7. Internal SLA Best Practices
Start with 3-5 metrics max โ you can always add more Make metrics visible (dashboards, not spreadsheets hidden in email) Tie to business outcomes, not vanity metrics Review and adjust quarterly โ stale SLAs are worse than no SLAs Celebrate green, don't just punish red
Industry Benchmarks (2026)
SaaS Vendors: 99.95% uptime standard, 99.99% premium tier Cloud Infrastructure: AWS/Azure/GCP all offer 99.99% compute SLAs Managed Services: Response times trending toward <15min for critical issues BPO/Outsourcing: Quality scores >95%, turnaround -30% from 2024 benchmarks
Output Format
When creating an SLA, output: Complete SLA document in markdown Metrics summary table Escalation matrix Review calendar with specific dates Red flags or gaps identified
Need More?
This skill covers SLA fundamentals. For industry-specific compliance and operational frameworks: ๐ AfrexAI Context Packs โ $47 each, 10 industries covered (SaaS, Healthcare, Fintech, Legal, Construction, Manufacturing, Real Estate, Ecommerce, Recruitment, Professional Services) ๐ AI Revenue Calculator โ Find where you're losing money to manual processes ๐ Agent Setup Wizard โ Get your AI agent configured in minutes
Category context
Long-tail utilities that do not fit the current primary taxonomy cleanly.
Source: Tencent SkillHub
Largest current source with strong distribution and engagement signals.
Package contents
Included in package
2 Docs
- SKILL.md
- README.md