{
  "schemaVersion": "1.0",
  "item": {
    "slug": "ai-customer-service",
    "name": "AI Customer Service KB Builder",
    "source": "tencent",
    "type": "skill",
    "category": "其他",
    "sourceUrl": "https://clawhub.ai/dagangtj/ai-customer-service",
    "canonicalUrl": "https://clawhub.ai/dagangtj/ai-customer-service",
    "targetPlatform": "OpenClaw"
  },
  "install": {
    "downloadMode": "redirect",
    "downloadUrl": "/downloads/ai-customer-service",
    "sourceDownloadUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=ai-customer-service",
    "sourcePlatform": "tencent",
    "targetPlatform": "OpenClaw",
    "installMethod": "Manual import",
    "extraction": "Extract archive",
    "prerequisites": [
      "OpenClaw"
    ],
    "packageFormat": "ZIP package",
    "includedAssets": [
      "SKILL.md",
      "config.json",
      "example-faq.txt",
      "kb-builder.js",
      "test-kb.json"
    ],
    "primaryDoc": "SKILL.md",
    "quickSetup": [
      "Download the package from Yavira.",
      "Extract the archive and review SKILL.md first.",
      "Import or place the package into your OpenClaw setup."
    ],
    "agentAssist": {
      "summary": "Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually.",
      "steps": [
        "Download the package from Yavira.",
        "Extract it into a folder your agent can access.",
        "Paste one of the prompts below and point your agent at the extracted folder."
      ],
      "prompts": [
        {
          "label": "New install",
          "body": "I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Tell me what you changed and call out any manual steps you could not complete."
        },
        {
          "label": "Upgrade existing",
          "body": "I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Summarize what changed and any follow-up checks I should run."
        }
      ]
    },
    "sourceHealth": {
      "source": "tencent",
      "slug": "ai-customer-service",
      "status": "healthy",
      "reason": "direct_download_ok",
      "recommendedAction": "download",
      "checkedAt": "2026-04-24T06:07:48.949Z",
      "expiresAt": "2026-05-01T06:07:48.949Z",
      "httpStatus": 200,
      "finalUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=ai-customer-service",
      "contentType": "application/zip",
      "probeMethod": "head",
      "details": {
        "probeUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=ai-customer-service",
        "contentDisposition": "attachment; filename=\"ai-customer-service-1.0.0.zip\"",
        "redirectLocation": null,
        "bodySnippet": null,
        "slug": "ai-customer-service"
      },
      "scope": "item",
      "summary": "Item download looks usable.",
      "detail": "Yavira can redirect you to the upstream package for this item.",
      "primaryActionLabel": "Download for OpenClaw",
      "primaryActionHref": "/downloads/ai-customer-service"
    },
    "validation": {
      "installChecklist": [
        "Use the Yavira download entry.",
        "Review SKILL.md after the package is downloaded.",
        "Confirm the extracted package contains the expected setup assets."
      ],
      "postInstallChecks": [
        "Confirm the extracted package includes the expected docs or setup files.",
        "Validate the skill or prompts are available in your target agent workspace.",
        "Capture any manual follow-up steps the agent could not complete."
      ]
    },
    "downloadPageUrl": "https://openagent3.xyz/downloads/ai-customer-service",
    "agentPageUrl": "https://openagent3.xyz/skills/ai-customer-service/agent",
    "manifestUrl": "https://openagent3.xyz/skills/ai-customer-service/agent.json",
    "briefUrl": "https://openagent3.xyz/skills/ai-customer-service/agent.md"
  },
  "agentAssist": {
    "summary": "Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually.",
    "steps": [
      "Download the package from Yavira.",
      "Extract it into a folder your agent can access.",
      "Paste one of the prompts below and point your agent at the extracted folder."
    ],
    "prompts": [
      {
        "label": "New install",
        "body": "I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Tell me what you changed and call out any manual steps you could not complete."
      },
      {
        "label": "Upgrade existing",
        "body": "I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Summarize what changed and any follow-up checks I should run."
      }
    ]
  },
  "documentation": {
    "source": "clawhub",
    "primaryDoc": "SKILL.md",
    "sections": [
      {
        "title": "Description",
        "body": "Help SMBs quickly build AI-powered customer service systems. Input FAQ documents or website URLs to automatically generate a knowledge base and configure auto-reply capabilities.\n\n帮助中小企业快速搭建AI客服系统。输入FAQ文档或网站URL，自动生成知识库并配置自动回复功能。"
      },
      {
        "title": "Use When",
        "body": "Setting up customer service automation\nBuilding FAQ knowledge bases\nConfiguring auto-reply systems\nMigrating customer service to AI"
      },
      {
        "title": "Capabilities",
        "body": "Extract FAQ from documents (PDF, TXT, MD, DOCX)\nScrape FAQ from website URLs\nGenerate structured knowledge base (JSON)\nTest Q&A matching\nExport to common formats (JSON, CSV, Markdown)"
      },
      {
        "title": "Basic Commands",
        "body": "# Extract from document\nnode kb-builder.js extract --file ./faq.pdf --output ./kb.json\n\n# Extract from website\nnode kb-builder.js scrape --url https://example.com/faq --output ./kb.json\n\n# Test knowledge base\nnode kb-builder.js test --kb ./kb.json --query \"退货政策是什么？\"\n\n# Export to different formats\nnode kb-builder.js export --kb ./kb.json --format csv --output ./kb.csv"
      },
      {
        "title": "Configuration",
        "body": "Create config.json:\n\n{\n  \"language\": \"zh-CN\",\n  \"minConfidence\": 0.7,\n  \"maxResults\": 3,\n  \"fallbackMessage\": \"抱歉，我没有找到相关答案。请联系人工客服。\"\n}"
      },
      {
        "title": "Example 1: Build from PDF",
        "body": "node kb-builder.js extract --file ./company-faq.pdf --output ./kb.json\nnode kb-builder.js test --kb ./kb.json --query \"如何退货？\""
      },
      {
        "title": "Example 2: Build from Website",
        "body": "node kb-builder.js scrape --url https://shop.example.com/help --output ./kb.json\nnode kb-builder.js export --kb ./kb.json --format markdown --output ./faq.md"
      },
      {
        "title": "Example 3: Interactive Mode",
        "body": "node kb-builder.js interactive --kb ./kb.json\n# Then type questions to test responses"
      },
      {
        "title": "Output Format",
        "body": "Knowledge base JSON structure:\n\n{\n  \"version\": \"1.0\",\n  \"language\": \"zh-CN\",\n  \"entries\": [\n    {\n      \"id\": \"q001\",\n      \"question\": \"如何退货？\",\n      \"answer\": \"您可以在收到商品后7天内申请退货...\",\n      \"keywords\": [\"退货\", \"退款\", \"return\"],\n      \"category\": \"售后服务\"\n    }\n  ]\n}"
      },
      {
        "title": "Requirements",
        "body": "Node.js 18+\nNo external API keys needed for basic features\nOptional: OpenAI API key for enhanced matching"
      },
      {
        "title": "Security",
        "body": "All processing is local\nNo data sent to external services (unless using OpenAI enhancement)\nSafe for sensitive business information"
      },
      {
        "title": "Limitations",
        "body": "PDF extraction requires readable text (not scanned images)\nWebsite scraping respects robots.txt\nBest results with structured FAQ pages"
      },
      {
        "title": "Author",
        "body": "Created for OpenClaw by Claude"
      },
      {
        "title": "License",
        "body": "MIT"
      },
      {
        "title": "Tags",
        "body": "customer-service, ai, knowledge-base, faq, automation, chatbot, 客服, 知识库"
      }
    ],
    "body": "AI Customer Service Knowledge Base Builder\nDescription\n\nHelp SMBs quickly build AI-powered customer service systems. Input FAQ documents or website URLs to automatically generate a knowledge base and configure auto-reply capabilities.\n\n帮助中小企业快速搭建AI客服系统。输入FAQ文档或网站URL，自动生成知识库并配置自动回复功能。\n\nUse When\nSetting up customer service automation\nBuilding FAQ knowledge bases\nConfiguring auto-reply systems\nMigrating customer service to AI\nCapabilities\nExtract FAQ from documents (PDF, TXT, MD, DOCX)\nScrape FAQ from website URLs\nGenerate structured knowledge base (JSON)\nTest Q&A matching\nExport to common formats (JSON, CSV, Markdown)\nUsage\nBasic Commands\n# Extract from document\nnode kb-builder.js extract --file ./faq.pdf --output ./kb.json\n\n# Extract from website\nnode kb-builder.js scrape --url https://example.com/faq --output ./kb.json\n\n# Test knowledge base\nnode kb-builder.js test --kb ./kb.json --query \"退货政策是什么？\"\n\n# Export to different formats\nnode kb-builder.js export --kb ./kb.json --format csv --output ./kb.csv\n\nConfiguration\n\nCreate config.json:\n\n{\n  \"language\": \"zh-CN\",\n  \"minConfidence\": 0.7,\n  \"maxResults\": 3,\n  \"fallbackMessage\": \"抱歉，我没有找到相关答案。请联系人工客服。\"\n}\n\nExamples\nExample 1: Build from PDF\nnode kb-builder.js extract --file ./company-faq.pdf --output ./kb.json\nnode kb-builder.js test --kb ./kb.json --query \"如何退货？\"\n\nExample 2: Build from Website\nnode kb-builder.js scrape --url https://shop.example.com/help --output ./kb.json\nnode kb-builder.js export --kb ./kb.json --format markdown --output ./faq.md\n\nExample 3: Interactive Mode\nnode kb-builder.js interactive --kb ./kb.json\n# Then type questions to test responses\n\nOutput Format\n\nKnowledge base JSON structure:\n\n{\n  \"version\": \"1.0\",\n  \"language\": \"zh-CN\",\n  \"entries\": [\n    {\n      \"id\": \"q001\",\n      \"question\": \"如何退货？\",\n      \"answer\": \"您可以在收到商品后7天内申请退货...\",\n      \"keywords\": [\"退货\", \"退款\", \"return\"],\n      \"category\": \"售后服务\"\n    }\n  ]\n}\n\nRequirements\nNode.js 18+\nNo external API keys needed for basic features\nOptional: OpenAI API key for enhanced matching\nSecurity\nAll processing is local\nNo data sent to external services (unless using OpenAI enhancement)\nSafe for sensitive business information\nLimitations\nPDF extraction requires readable text (not scanned images)\nWebsite scraping respects robots.txt\nBest results with structured FAQ pages\nAuthor\n\nCreated for OpenClaw by Claude\n\nLicense\n\nMIT\n\nTags\n\ncustomer-service, ai, knowledge-base, faq, automation, chatbot, 客服, 知识库"
  },
  "trust": {
    "sourceLabel": "tencent",
    "provenanceUrl": "https://clawhub.ai/dagangtj/ai-customer-service",
    "publisherUrl": "https://clawhub.ai/dagangtj/ai-customer-service",
    "owner": "dagangtj",
    "version": "1.0.0",
    "license": null,
    "verificationStatus": "Indexed source record"
  },
  "links": {
    "detailUrl": "https://openagent3.xyz/skills/ai-customer-service",
    "downloadUrl": "https://openagent3.xyz/downloads/ai-customer-service",
    "agentUrl": "https://openagent3.xyz/skills/ai-customer-service/agent",
    "manifestUrl": "https://openagent3.xyz/skills/ai-customer-service/agent.json",
    "briefUrl": "https://openagent3.xyz/skills/ai-customer-service/agent.md"
  }
}