# Send AI Customer Service KB Builder to your agent Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually. ## Fast path - Download the package from Yavira. - Extract it into a folder your agent can access. - Paste one of the prompts below and point your agent at the extracted folder. ## Suggested prompts ### New install ```text I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Tell me what you changed and call out any manual steps you could not complete. ``` ### Upgrade existing ```text I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Summarize what changed and any follow-up checks I should run. ``` ## Machine-readable fields ```json { "schemaVersion": "1.0", "item": { "slug": "ai-customer-service", "name": "AI Customer Service KB Builder", "source": "tencent", "type": "skill", "category": "其他", "sourceUrl": "https://clawhub.ai/dagangtj/ai-customer-service", "canonicalUrl": "https://clawhub.ai/dagangtj/ai-customer-service", "targetPlatform": "OpenClaw" }, "install": { "downloadUrl": "/downloads/ai-customer-service", "sourceDownloadUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=ai-customer-service", "sourcePlatform": "tencent", "targetPlatform": "OpenClaw", "packageFormat": "ZIP package", "primaryDoc": "SKILL.md", "includedAssets": [ "SKILL.md", "config.json", "example-faq.txt", "kb-builder.js", "test-kb.json" ], "downloadMode": "redirect", "sourceHealth": { "source": "tencent", "slug": "ai-customer-service", "status": "healthy", "reason": "direct_download_ok", "recommendedAction": "download", "checkedAt": "2026-04-24T06:07:48.949Z", "expiresAt": "2026-05-01T06:07:48.949Z", "httpStatus": 200, "finalUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=ai-customer-service", "contentType": "application/zip", "probeMethod": "head", "details": { "probeUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=ai-customer-service", "contentDisposition": "attachment; filename=\"ai-customer-service-1.0.0.zip\"", "redirectLocation": null, "bodySnippet": null, "slug": "ai-customer-service" }, "scope": "item", "summary": "Item download looks usable.", "detail": "Yavira can redirect you to the upstream package for this item.", "primaryActionLabel": "Download for OpenClaw", "primaryActionHref": "/downloads/ai-customer-service" }, "validation": { "installChecklist": [ "Use the Yavira download entry.", "Review SKILL.md after the package is downloaded.", "Confirm the extracted package contains the expected setup assets." ], "postInstallChecks": [ "Confirm the extracted package includes the expected docs or setup files.", "Validate the skill or prompts are available in your target agent workspace.", "Capture any manual follow-up steps the agent could not complete." ] } }, "links": { "detailUrl": "https://openagent3.xyz/skills/ai-customer-service", "downloadUrl": "https://openagent3.xyz/downloads/ai-customer-service", "agentUrl": "https://openagent3.xyz/skills/ai-customer-service/agent", "manifestUrl": "https://openagent3.xyz/skills/ai-customer-service/agent.json", "briefUrl": "https://openagent3.xyz/skills/ai-customer-service/agent.md" } } ``` ## Documentation ### Description Help SMBs quickly build AI-powered customer service systems. Input FAQ documents or website URLs to automatically generate a knowledge base and configure auto-reply capabilities. 帮助中小企业快速搭建AI客服系统。输入FAQ文档或网站URL，自动生成知识库并配置自动回复功能。 ### Use When Setting up customer service automation Building FAQ knowledge bases Configuring auto-reply systems Migrating customer service to AI ### Capabilities Extract FAQ from documents (PDF, TXT, MD, DOCX) Scrape FAQ from website URLs Generate structured knowledge base (JSON) Test Q&A matching Export to common formats (JSON, CSV, Markdown) ### Basic Commands # Extract from document node kb-builder.js extract --file ./faq.pdf --output ./kb.json # Extract from website node kb-builder.js scrape --url https://example.com/faq --output ./kb.json # Test knowledge base node kb-builder.js test --kb ./kb.json --query "退货政策是什么？" # Export to different formats node kb-builder.js export --kb ./kb.json --format csv --output ./kb.csv ### Configuration Create config.json: { "language": "zh-CN", "minConfidence": 0.7, "maxResults": 3, "fallbackMessage": "抱歉，我没有找到相关答案。请联系人工客服。" } ### Example 1: Build from PDF node kb-builder.js extract --file ./company-faq.pdf --output ./kb.json node kb-builder.js test --kb ./kb.json --query "如何退货？" ### Example 2: Build from Website node kb-builder.js scrape --url https://shop.example.com/help --output ./kb.json node kb-builder.js export --kb ./kb.json --format markdown --output ./faq.md ### Example 3: Interactive Mode node kb-builder.js interactive --kb ./kb.json # Then type questions to test responses ### Output Format Knowledge base JSON structure: { "version": "1.0", "language": "zh-CN", "entries": [ { "id": "q001", "question": "如何退货？", "answer": "您可以在收到商品后7天内申请退货...", "keywords": ["退货", "退款", "return"], "category": "售后服务" } ] } ### Requirements Node.js 18+ No external API keys needed for basic features Optional: OpenAI API key for enhanced matching ### Security All processing is local No data sent to external services (unless using OpenAI enhancement) Safe for sensitive business information ### Limitations PDF extraction requires readable text (not scanned images) Website scraping respects robots.txt Best results with structured FAQ pages ### Author Created for OpenClaw by Claude ### License MIT ### Tags customer-service, ai, knowledge-base, faq, automation, chatbot, 客服, 知识库 ## Trust - Source: tencent - Verification: Indexed source record - Publisher: dagangtj - Version: 1.0.0 ## Source health - Status: healthy - Item download looks usable. - Yavira can redirect you to the upstream package for this item. - Health scope: item - Reason: direct_download_ok - Checked at: 2026-04-24T06:07:48.949Z - Expires at: 2026-05-01T06:07:48.949Z - Recommended action: Download for OpenClaw ## Links - [Detail page](https://openagent3.xyz/skills/ai-customer-service) - [Send to Agent page](https://openagent3.xyz/skills/ai-customer-service/agent) - [JSON manifest](https://openagent3.xyz/skills/ai-customer-service/agent.json) - [Markdown brief](https://openagent3.xyz/skills/ai-customer-service/agent.md) - [Download page](https://openagent3.xyz/downloads/ai-customer-service)