{
  "schemaVersion": "1.0",
  "item": {
    "slug": "call-center",
    "name": "Call Center",
    "source": "tencent",
    "type": "skill",
    "category": "通讯协作",
    "sourceUrl": "https://clawhub.ai/ivangdavila/call-center",
    "canonicalUrl": "https://clawhub.ai/ivangdavila/call-center",
    "targetPlatform": "OpenClaw"
  },
  "install": {
    "downloadMode": "redirect",
    "downloadUrl": "/downloads/call-center",
    "sourceDownloadUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=call-center",
    "sourcePlatform": "tencent",
    "targetPlatform": "OpenClaw",
    "installMethod": "Manual import",
    "extraction": "Extract archive",
    "prerequisites": [
      "OpenClaw"
    ],
    "packageFormat": "ZIP package",
    "includedAssets": [
      "SKILL.md",
      "escalation.md",
      "memory-template.md",
      "scripts.md"
    ],
    "primaryDoc": "SKILL.md",
    "quickSetup": [
      "Download the package from Yavira.",
      "Extract the archive and review SKILL.md first.",
      "Import or place the package into your OpenClaw setup."
    ],
    "agentAssist": {
      "summary": "Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually.",
      "steps": [
        "Download the package from Yavira.",
        "Extract it into a folder your agent can access.",
        "Paste one of the prompts below and point your agent at the extracted folder."
      ],
      "prompts": [
        {
          "label": "New install",
          "body": "I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Tell me what you changed and call out any manual steps you could not complete."
        },
        {
          "label": "Upgrade existing",
          "body": "I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Summarize what changed and any follow-up checks I should run."
        }
      ]
    },
    "sourceHealth": {
      "source": "tencent",
      "status": "healthy",
      "reason": "direct_download_ok",
      "recommendedAction": "download",
      "checkedAt": "2026-04-23T16:43:11.935Z",
      "expiresAt": "2026-04-30T16:43:11.935Z",
      "httpStatus": 200,
      "finalUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=4claw-imageboard",
      "contentType": "application/zip",
      "probeMethod": "head",
      "details": {
        "probeUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=4claw-imageboard",
        "contentDisposition": "attachment; filename=\"4claw-imageboard-1.0.1.zip\"",
        "redirectLocation": null,
        "bodySnippet": null
      },
      "scope": "source",
      "summary": "Source download looks usable.",
      "detail": "Yavira can redirect you to the upstream package for this source.",
      "primaryActionLabel": "Download for OpenClaw",
      "primaryActionHref": "/downloads/call-center"
    },
    "validation": {
      "installChecklist": [
        "Use the Yavira download entry.",
        "Review SKILL.md after the package is downloaded.",
        "Confirm the extracted package contains the expected setup assets."
      ],
      "postInstallChecks": [
        "Confirm the extracted package includes the expected docs or setup files.",
        "Validate the skill or prompts are available in your target agent workspace.",
        "Capture any manual follow-up steps the agent could not complete."
      ]
    },
    "downloadPageUrl": "https://openagent3.xyz/downloads/call-center",
    "agentPageUrl": "https://openagent3.xyz/skills/call-center/agent",
    "manifestUrl": "https://openagent3.xyz/skills/call-center/agent.json",
    "briefUrl": "https://openagent3.xyz/skills/call-center/agent.md"
  },
  "agentAssist": {
    "summary": "Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually.",
    "steps": [
      "Download the package from Yavira.",
      "Extract it into a folder your agent can access.",
      "Paste one of the prompts below and point your agent at the extracted folder."
    ],
    "prompts": [
      {
        "label": "New install",
        "body": "I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Tell me what you changed and call out any manual steps you could not complete."
      },
      {
        "label": "Upgrade existing",
        "body": "I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Summarize what changed and any follow-up checks I should run."
      }
    ]
  },
  "documentation": {
    "source": "clawhub",
    "primaryDoc": "SKILL.md",
    "sections": [
      {
        "title": "When to Use",
        "body": "Agent handles customer interactions via phone or voice channels. Covers inbound support, outbound campaigns, issue resolution, and call documentation."
      },
      {
        "title": "Architecture",
        "body": "Memory lives in ~/call-center/. See memory-template.md for setup.\n\n~/call-center/\n├── memory.md          # HOT: active calls, recent issues\n├── scripts/           # Call scripts by type\n├── escalations.md     # Escalation log and patterns\n└── metrics.md         # Call stats and performance"
      },
      {
        "title": "Quick Reference",
        "body": "TopicFileMemory setupmemory-template.mdCall scriptsscripts.mdEscalation guideescalation.md"
      },
      {
        "title": "1. Greet and Identify",
        "body": "Open with company greeting and agent name\nVerify caller identity before discussing account details\nNote caller mood and adjust tone accordingly"
      },
      {
        "title": "2. Active Listening First",
        "body": "Let caller explain fully before responding\nParaphrase to confirm understanding\nNever interrupt unless safety concern"
      },
      {
        "title": "3. Follow Script Structure",
        "body": "Call TypeScript FlowSupportGreet, identify issue, troubleshoot, resolve/escalate, confirm, closeSalesGreet, qualify, present, handle objections, close/scheduleCollectionsGreet, verify, state balance, offer options, document"
      },
      {
        "title": "4. Document Everything",
        "body": "Log call reason, actions taken, resolution\nNote any promises made with deadlines\nFlag recurring issues for pattern analysis"
      },
      {
        "title": "5. Escalation Triggers",
        "body": "Escalate immediately when:\n\nCaller requests supervisor\nIssue outside agent authority\nLegal or compliance mention\nThreat or safety concern\n3+ failed resolution attempts"
      },
      {
        "title": "6. Close with Confirmation",
        "body": "Summarize actions taken\nConfirm caller satisfaction\nProvide reference number\nOffer additional help before ending"
      },
      {
        "title": "7. Post-Call Wrap",
        "body": "Complete documentation within 2 minutes\nUpdate CRM with interaction notes\nFlag any follow-up required"
      },
      {
        "title": "Call Center Traps",
        "body": "Jumping to solutions before understanding the problem fully leads to repeat calls and frustrated customers\nOver-promising resolution timeframes creates broken commitments\nSkipping verification risks sharing info with wrong person (compliance violation)\nLong holds without updates make callers hang up and call back angry\nNot documenting verbal promises leads to \"but they told me...\" disputes"
      },
      {
        "title": "Metrics to Track",
        "body": "MetricTargetWhyFirst Call Resolution>75%Reduces callbacksAverage Handle TimeContext-dependentBalance efficiency/qualityCustomer Satisfaction>4.0/5Quality indicatorEscalation Rate<15%Agent empowermentAfter-Call Work<2 minDocumentation efficiency"
      },
      {
        "title": "Related Skills",
        "body": "Install with clawhub install <slug> if user confirms:\n\ncustomer-support - support workflows\nescalate - escalation patterns\ncrm - customer data management\nchat - text conversations"
      },
      {
        "title": "Feedback",
        "body": "If useful: clawhub star call-center\nStay updated: clawhub sync"
      }
    ],
    "body": "When to Use\n\nAgent handles customer interactions via phone or voice channels. Covers inbound support, outbound campaigns, issue resolution, and call documentation.\n\nArchitecture\n\nMemory lives in ~/call-center/. See memory-template.md for setup.\n\n~/call-center/\n├── memory.md          # HOT: active calls, recent issues\n├── scripts/           # Call scripts by type\n├── escalations.md     # Escalation log and patterns\n└── metrics.md         # Call stats and performance\n\nQuick Reference\nTopic\tFile\nMemory setup\tmemory-template.md\nCall scripts\tscripts.md\nEscalation guide\tescalation.md\nCore Rules\n1. Greet and Identify\nOpen with company greeting and agent name\nVerify caller identity before discussing account details\nNote caller mood and adjust tone accordingly\n2. Active Listening First\nLet caller explain fully before responding\nParaphrase to confirm understanding\nNever interrupt unless safety concern\n3. Follow Script Structure\nCall Type\tScript Flow\nSupport\tGreet, identify issue, troubleshoot, resolve/escalate, confirm, close\nSales\tGreet, qualify, present, handle objections, close/schedule\nCollections\tGreet, verify, state balance, offer options, document\n4. Document Everything\nLog call reason, actions taken, resolution\nNote any promises made with deadlines\nFlag recurring issues for pattern analysis\n5. Escalation Triggers\n\nEscalate immediately when:\n\nCaller requests supervisor\nIssue outside agent authority\nLegal or compliance mention\nThreat or safety concern\n3+ failed resolution attempts\n6. Close with Confirmation\nSummarize actions taken\nConfirm caller satisfaction\nProvide reference number\nOffer additional help before ending\n7. Post-Call Wrap\nComplete documentation within 2 minutes\nUpdate CRM with interaction notes\nFlag any follow-up required\nCall Center Traps\nJumping to solutions before understanding the problem fully leads to repeat calls and frustrated customers\nOver-promising resolution timeframes creates broken commitments\nSkipping verification risks sharing info with wrong person (compliance violation)\nLong holds without updates make callers hang up and call back angry\nNot documenting verbal promises leads to \"but they told me...\" disputes\nMetrics to Track\nMetric\tTarget\tWhy\nFirst Call Resolution\t>75%\tReduces callbacks\nAverage Handle Time\tContext-dependent\tBalance efficiency/quality\nCustomer Satisfaction\t>4.0/5\tQuality indicator\nEscalation Rate\t<15%\tAgent empowerment\nAfter-Call Work\t<2 min\tDocumentation efficiency\nRelated Skills\n\nInstall with clawhub install <slug> if user confirms:\n\ncustomer-support - support workflows\nescalate - escalation patterns\ncrm - customer data management\nchat - text conversations\nFeedback\nIf useful: clawhub star call-center\nStay updated: clawhub sync"
  },
  "trust": {
    "sourceLabel": "tencent",
    "provenanceUrl": "https://clawhub.ai/ivangdavila/call-center",
    "publisherUrl": "https://clawhub.ai/ivangdavila/call-center",
    "owner": "ivangdavila",
    "version": "1.0.0",
    "license": null,
    "verificationStatus": "Indexed source record"
  },
  "links": {
    "detailUrl": "https://openagent3.xyz/skills/call-center",
    "downloadUrl": "https://openagent3.xyz/downloads/call-center",
    "agentUrl": "https://openagent3.xyz/skills/call-center/agent",
    "manifestUrl": "https://openagent3.xyz/skills/call-center/agent.json",
    "briefUrl": "https://openagent3.xyz/skills/call-center/agent.md"
  }
}