# Send Call Center to your agent
Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually.
## Fast path
- Download the package from Yavira.
- Extract it into a folder your agent can access.
- Paste one of the prompts below and point your agent at the extracted folder.
## Suggested prompts
### New install

```text
I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Tell me what you changed and call out any manual steps you could not complete.
```
### Upgrade existing

```text
I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Summarize what changed and any follow-up checks I should run.
```
## Machine-readable fields
```json
{
  "schemaVersion": "1.0",
  "item": {
    "slug": "call-center",
    "name": "Call Center",
    "source": "tencent",
    "type": "skill",
    "category": "通讯协作",
    "sourceUrl": "https://clawhub.ai/ivangdavila/call-center",
    "canonicalUrl": "https://clawhub.ai/ivangdavila/call-center",
    "targetPlatform": "OpenClaw"
  },
  "install": {
    "downloadUrl": "/downloads/call-center",
    "sourceDownloadUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=call-center",
    "sourcePlatform": "tencent",
    "targetPlatform": "OpenClaw",
    "packageFormat": "ZIP package",
    "primaryDoc": "SKILL.md",
    "includedAssets": [
      "SKILL.md",
      "escalation.md",
      "memory-template.md",
      "scripts.md"
    ],
    "downloadMode": "redirect",
    "sourceHealth": {
      "source": "tencent",
      "slug": "call-center",
      "status": "healthy",
      "reason": "direct_download_ok",
      "recommendedAction": "download",
      "checkedAt": "2026-04-29T10:24:27.693Z",
      "expiresAt": "2026-05-06T10:24:27.693Z",
      "httpStatus": 200,
      "finalUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=call-center",
      "contentType": "application/zip",
      "probeMethod": "head",
      "details": {
        "probeUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=call-center",
        "contentDisposition": "attachment; filename=\"call-center-1.0.0.zip\"",
        "redirectLocation": null,
        "bodySnippet": null,
        "slug": "call-center"
      },
      "scope": "item",
      "summary": "Item download looks usable.",
      "detail": "Yavira can redirect you to the upstream package for this item.",
      "primaryActionLabel": "Download for OpenClaw",
      "primaryActionHref": "/downloads/call-center"
    },
    "validation": {
      "installChecklist": [
        "Use the Yavira download entry.",
        "Review SKILL.md after the package is downloaded.",
        "Confirm the extracted package contains the expected setup assets."
      ],
      "postInstallChecks": [
        "Confirm the extracted package includes the expected docs or setup files.",
        "Validate the skill or prompts are available in your target agent workspace.",
        "Capture any manual follow-up steps the agent could not complete."
      ]
    }
  },
  "links": {
    "detailUrl": "https://openagent3.xyz/skills/call-center",
    "downloadUrl": "https://openagent3.xyz/downloads/call-center",
    "agentUrl": "https://openagent3.xyz/skills/call-center/agent",
    "manifestUrl": "https://openagent3.xyz/skills/call-center/agent.json",
    "briefUrl": "https://openagent3.xyz/skills/call-center/agent.md"
  }
}
```
## Documentation

### When to Use

Agent handles customer interactions via phone or voice channels. Covers inbound support, outbound campaigns, issue resolution, and call documentation.

### Architecture

Memory lives in ~/call-center/. See memory-template.md for setup.

~/call-center/
├── memory.md          # HOT: active calls, recent issues
├── scripts/           # Call scripts by type
├── escalations.md     # Escalation log and patterns
└── metrics.md         # Call stats and performance

### Quick Reference

TopicFileMemory setupmemory-template.mdCall scriptsscripts.mdEscalation guideescalation.md

### 1. Greet and Identify

Open with company greeting and agent name
Verify caller identity before discussing account details
Note caller mood and adjust tone accordingly

### 2. Active Listening First

Let caller explain fully before responding
Paraphrase to confirm understanding
Never interrupt unless safety concern

### 3. Follow Script Structure

Call TypeScript FlowSupportGreet, identify issue, troubleshoot, resolve/escalate, confirm, closeSalesGreet, qualify, present, handle objections, close/scheduleCollectionsGreet, verify, state balance, offer options, document

### 4. Document Everything

Log call reason, actions taken, resolution
Note any promises made with deadlines
Flag recurring issues for pattern analysis

### 5. Escalation Triggers

Escalate immediately when:

Caller requests supervisor
Issue outside agent authority
Legal or compliance mention
Threat or safety concern
3+ failed resolution attempts

### 6. Close with Confirmation

Summarize actions taken
Confirm caller satisfaction
Provide reference number
Offer additional help before ending

### 7. Post-Call Wrap

Complete documentation within 2 minutes
Update CRM with interaction notes
Flag any follow-up required

### Call Center Traps

Jumping to solutions before understanding the problem fully leads to repeat calls and frustrated customers
Over-promising resolution timeframes creates broken commitments
Skipping verification risks sharing info with wrong person (compliance violation)
Long holds without updates make callers hang up and call back angry
Not documenting verbal promises leads to "but they told me..." disputes

### Metrics to Track

MetricTargetWhyFirst Call Resolution>75%Reduces callbacksAverage Handle TimeContext-dependentBalance efficiency/qualityCustomer Satisfaction>4.0/5Quality indicatorEscalation Rate<15%Agent empowermentAfter-Call Work<2 minDocumentation efficiency

### Related Skills

Install with clawhub install <slug> if user confirms:

customer-support - support workflows
escalate - escalation patterns
crm - customer data management
chat - text conversations

### Feedback

If useful: clawhub star call-center
Stay updated: clawhub sync
## Trust
- Source: tencent
- Verification: Indexed source record
- Publisher: ivangdavila
- Version: 1.0.0
## Source health
- Status: healthy
- Item download looks usable.
- Yavira can redirect you to the upstream package for this item.
- Health scope: item
- Reason: direct_download_ok
- Checked at: 2026-04-29T10:24:27.693Z
- Expires at: 2026-05-06T10:24:27.693Z
- Recommended action: Download for OpenClaw
## Links
- [Detail page](https://openagent3.xyz/skills/call-center)
- [Send to Agent page](https://openagent3.xyz/skills/call-center/agent)
- [JSON manifest](https://openagent3.xyz/skills/call-center/agent.json)
- [Markdown brief](https://openagent3.xyz/skills/call-center/agent.md)
- [Download page](https://openagent3.xyz/downloads/call-center)