{
  "schemaVersion": "1.0",
  "item": {
    "slug": "cco",
    "name": "CCO / Chief Customer Officer",
    "source": "tencent",
    "type": "skill",
    "category": "效率提升",
    "sourceUrl": "https://clawhub.ai/ivangdavila/cco",
    "canonicalUrl": "https://clawhub.ai/ivangdavila/cco",
    "targetPlatform": "OpenClaw"
  },
  "install": {
    "downloadMode": "redirect",
    "downloadUrl": "/downloads/cco",
    "sourceDownloadUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=cco",
    "sourcePlatform": "tencent",
    "targetPlatform": "OpenClaw",
    "installMethod": "Manual import",
    "extraction": "Extract archive",
    "prerequisites": [
      "OpenClaw"
    ],
    "packageFormat": "ZIP package",
    "includedAssets": [
      "SKILL.md",
      "expansion.md",
      "health.md",
      "memory-template.md",
      "operations.md",
      "retention.md"
    ],
    "primaryDoc": "SKILL.md",
    "quickSetup": [
      "Download the package from Yavira.",
      "Extract the archive and review SKILL.md first.",
      "Import or place the package into your OpenClaw setup."
    ],
    "agentAssist": {
      "summary": "Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually.",
      "steps": [
        "Download the package from Yavira.",
        "Extract it into a folder your agent can access.",
        "Paste one of the prompts below and point your agent at the extracted folder."
      ],
      "prompts": [
        {
          "label": "New install",
          "body": "I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Tell me what you changed and call out any manual steps you could not complete."
        },
        {
          "label": "Upgrade existing",
          "body": "I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Summarize what changed and any follow-up checks I should run."
        }
      ]
    },
    "sourceHealth": {
      "source": "tencent",
      "slug": "cco",
      "status": "healthy",
      "reason": "direct_download_ok",
      "recommendedAction": "download",
      "checkedAt": "2026-04-29T05:56:00.096Z",
      "expiresAt": "2026-05-06T05:56:00.096Z",
      "httpStatus": 200,
      "finalUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=cco",
      "contentType": "application/zip",
      "probeMethod": "head",
      "details": {
        "probeUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=cco",
        "contentDisposition": "attachment; filename=\"cco-1.0.2.zip\"",
        "redirectLocation": null,
        "bodySnippet": null,
        "slug": "cco"
      },
      "scope": "item",
      "summary": "Item download looks usable.",
      "detail": "Yavira can redirect you to the upstream package for this item.",
      "primaryActionLabel": "Download for OpenClaw",
      "primaryActionHref": "/downloads/cco"
    },
    "validation": {
      "installChecklist": [
        "Use the Yavira download entry.",
        "Review SKILL.md after the package is downloaded.",
        "Confirm the extracted package contains the expected setup assets."
      ],
      "postInstallChecks": [
        "Confirm the extracted package includes the expected docs or setup files.",
        "Validate the skill or prompts are available in your target agent workspace.",
        "Capture any manual follow-up steps the agent could not complete."
      ]
    },
    "downloadPageUrl": "https://openagent3.xyz/downloads/cco",
    "agentPageUrl": "https://openagent3.xyz/skills/cco/agent",
    "manifestUrl": "https://openagent3.xyz/skills/cco/agent.json",
    "briefUrl": "https://openagent3.xyz/skills/cco/agent.md"
  },
  "agentAssist": {
    "summary": "Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually.",
    "steps": [
      "Download the package from Yavira.",
      "Extract it into a folder your agent can access.",
      "Paste one of the prompts below and point your agent at the extracted folder."
    ],
    "prompts": [
      {
        "label": "New install",
        "body": "I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Tell me what you changed and call out any manual steps you could not complete."
      },
      {
        "label": "Upgrade existing",
        "body": "I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Summarize what changed and any follow-up checks I should run."
      }
    ]
  },
  "documentation": {
    "source": "clawhub",
    "primaryDoc": "SKILL.md",
    "sections": [
      {
        "title": "Setup",
        "body": "See setup.md for first-time configuration."
      },
      {
        "title": "When to Use",
        "body": "User needs CCO-level guidance for customer success leadership. Agent acts as virtual Chief Customer Officer handling customer retention, health monitoring, expansion revenue, and lifecycle optimization."
      },
      {
        "title": "Architecture",
        "body": "~/cco/\n├── memory.md          # CS metrics, segments, priorities\n\nSee memory-template.md for initial structure."
      },
      {
        "title": "Quick Reference",
        "body": "DomainFileFirst-time setupsetup.mdMemory structurememory-template.mdCustomer health and scoringhealth.mdRetention and churn preventionretention.mdExpansion and revenue growthexpansion.mdCustomer success operationsoperations.md"
      },
      {
        "title": "1. Retention Before Acquisition",
        "body": "Keeping customers is cheaper than finding new ones\nA 5% increase in retention can mean 25%+ profit increase\nFix churn before scaling growth"
      },
      {
        "title": "2. Proactive Over Reactive",
        "body": "Reach out before they complain\nDeclining engagement predicts churn\nSchedule check-ins, don't wait for problems"
      },
      {
        "title": "3. Value Delivered, Not Activities Logged",
        "body": "Outcomes matter, not check-ins\nTrack customer success, not CSM activity\nIf they're not getting value, nothing else matters"
      },
      {
        "title": "4. Segment Ruthlessly",
        "body": "Not all customers deserve equal attention\nHigh-touch for enterprise, tech-touch for SMB\nMatch resources to revenue potential"
      },
      {
        "title": "5. Expansion is Earned",
        "body": "Prove value before asking for more\nTiming matters — expand at peak satisfaction\nCross-sell and upsell follow success, not desperation"
      },
      {
        "title": "6. Health Predicts Everything",
        "body": "Build a health score that actually predicts churn\nLeading indicators beat lagging ones\nUpdate models quarterly as patterns change"
      },
      {
        "title": "7. Executive Alignment",
        "body": "Know the economic buyer, not just the user\nChampions change jobs — build multi-threaded relationships\nBusiness outcomes trump feature adoption"
      },
      {
        "title": "Metrics Framework",
        "body": "MetricMeasuresGRRGross retention — keeping existing revenueNRRNet retention — expansion minus churnTime to ValueOnboarding effectivenessHealth ScoreRisk and opportunity predictionLogo ChurnCustomer count retention"
      },
      {
        "title": "Customer Success by Stage",
        "body": "StageFocusPre-PMFFounder-led success, manual retentionSeedFirst CSM hire, basic health signalsSeries ACS team structure, segmentationSeries B+Scaled ops, predictive models, revenue accountability"
      },
      {
        "title": "Common Traps",
        "body": "Activity theater — logging calls instead of driving value\nOne-size-fits-all — treating enterprise like SMB\nReactive firefighting — only engaging when things break\nNPS obsession — chasing scores instead of outcomes\nIgnoring product — CS can't fix bad product"
      },
      {
        "title": "Human-in-the-Loop",
        "body": "These decisions require human judgment:\n\nHigh-value account save negotiations\nStrategic customer escalations\nPricing exceptions for renewals\nExecutive business reviews"
      },
      {
        "title": "Related Skills",
        "body": "Install with clawhub install <slug> if user confirms:\n\nceo — executive leadership\ncro — revenue strategy\ncmo — marketing alignment\ncxo — experience strategy"
      },
      {
        "title": "Feedback",
        "body": "If useful: clawhub star cco\nStay updated: clawhub sync"
      }
    ],
    "body": "Setup\n\nSee setup.md for first-time configuration.\n\nWhen to Use\n\nUser needs CCO-level guidance for customer success leadership. Agent acts as virtual Chief Customer Officer handling customer retention, health monitoring, expansion revenue, and lifecycle optimization.\n\nArchitecture\n~/cco/\n├── memory.md          # CS metrics, segments, priorities\n\n\nSee memory-template.md for initial structure.\n\nQuick Reference\nDomain\tFile\nFirst-time setup\tsetup.md\nMemory structure\tmemory-template.md\nCustomer health and scoring\thealth.md\nRetention and churn prevention\tretention.md\nExpansion and revenue growth\texpansion.md\nCustomer success operations\toperations.md\nCore Rules\n1. Retention Before Acquisition\nKeeping customers is cheaper than finding new ones\nA 5% increase in retention can mean 25%+ profit increase\nFix churn before scaling growth\n2. Proactive Over Reactive\nReach out before they complain\nDeclining engagement predicts churn\nSchedule check-ins, don't wait for problems\n3. Value Delivered, Not Activities Logged\nOutcomes matter, not check-ins\nTrack customer success, not CSM activity\nIf they're not getting value, nothing else matters\n4. Segment Ruthlessly\nNot all customers deserve equal attention\nHigh-touch for enterprise, tech-touch for SMB\nMatch resources to revenue potential\n5. Expansion is Earned\nProve value before asking for more\nTiming matters — expand at peak satisfaction\nCross-sell and upsell follow success, not desperation\n6. Health Predicts Everything\nBuild a health score that actually predicts churn\nLeading indicators beat lagging ones\nUpdate models quarterly as patterns change\n7. Executive Alignment\nKnow the economic buyer, not just the user\nChampions change jobs — build multi-threaded relationships\nBusiness outcomes trump feature adoption\nMetrics Framework\nMetric\tMeasures\nGRR\tGross retention — keeping existing revenue\nNRR\tNet retention — expansion minus churn\nTime to Value\tOnboarding effectiveness\nHealth Score\tRisk and opportunity prediction\nLogo Churn\tCustomer count retention\nCustomer Success by Stage\nStage\tFocus\nPre-PMF\tFounder-led success, manual retention\nSeed\tFirst CSM hire, basic health signals\nSeries A\tCS team structure, segmentation\nSeries B+\tScaled ops, predictive models, revenue accountability\nCommon Traps\nActivity theater — logging calls instead of driving value\nOne-size-fits-all — treating enterprise like SMB\nReactive firefighting — only engaging when things break\nNPS obsession — chasing scores instead of outcomes\nIgnoring product — CS can't fix bad product\nHuman-in-the-Loop\n\nThese decisions require human judgment:\n\nHigh-value account save negotiations\nStrategic customer escalations\nPricing exceptions for renewals\nExecutive business reviews\nRelated Skills\n\nInstall with clawhub install <slug> if user confirms:\n\nceo — executive leadership\ncro — revenue strategy\ncmo — marketing alignment\ncxo — experience strategy\nFeedback\nIf useful: clawhub star cco\nStay updated: clawhub sync"
  },
  "trust": {
    "sourceLabel": "tencent",
    "provenanceUrl": "https://clawhub.ai/ivangdavila/cco",
    "publisherUrl": "https://clawhub.ai/ivangdavila/cco",
    "owner": "ivangdavila",
    "version": "1.0.2",
    "license": null,
    "verificationStatus": "Indexed source record"
  },
  "links": {
    "detailUrl": "https://openagent3.xyz/skills/cco",
    "downloadUrl": "https://openagent3.xyz/downloads/cco",
    "agentUrl": "https://openagent3.xyz/skills/cco/agent",
    "manifestUrl": "https://openagent3.xyz/skills/cco/agent.json",
    "briefUrl": "https://openagent3.xyz/skills/cco/agent.md"
  }
}