# Send CCO / Chief Customer Officer to your agent Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually. ## Fast path - Download the package from Yavira. - Extract it into a folder your agent can access. - Paste one of the prompts below and point your agent at the extracted folder. ## Suggested prompts ### New install ```text I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Tell me what you changed and call out any manual steps you could not complete. ``` ### Upgrade existing ```text I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Summarize what changed and any follow-up checks I should run. ``` ## Machine-readable fields ```json { "schemaVersion": "1.0", "item": { "slug": "cco", "name": "CCO / Chief Customer Officer", "source": "tencent", "type": "skill", "category": "效率提升", "sourceUrl": "https://clawhub.ai/ivangdavila/cco", "canonicalUrl": "https://clawhub.ai/ivangdavila/cco", "targetPlatform": "OpenClaw" }, "install": { "downloadUrl": "/downloads/cco", "sourceDownloadUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=cco", "sourcePlatform": "tencent", "targetPlatform": "OpenClaw", "packageFormat": "ZIP package", "primaryDoc": "SKILL.md", "includedAssets": [ "SKILL.md", "expansion.md", "health.md", "memory-template.md", "operations.md", "retention.md" ], "downloadMode": "redirect", "sourceHealth": { "source": "tencent", "slug": "cco", "status": "healthy", "reason": "direct_download_ok", "recommendedAction": "download", "checkedAt": "2026-04-29T05:56:00.096Z", "expiresAt": "2026-05-06T05:56:00.096Z", "httpStatus": 200, "finalUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=cco", "contentType": "application/zip", "probeMethod": "head", "details": { "probeUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=cco", "contentDisposition": "attachment; filename=\"cco-1.0.2.zip\"", "redirectLocation": null, "bodySnippet": null, "slug": "cco" }, "scope": "item", "summary": "Item download looks usable.", "detail": "Yavira can redirect you to the upstream package for this item.", "primaryActionLabel": "Download for OpenClaw", "primaryActionHref": "/downloads/cco" }, "validation": { "installChecklist": [ "Use the Yavira download entry.", "Review SKILL.md after the package is downloaded.", "Confirm the extracted package contains the expected setup assets." ], "postInstallChecks": [ "Confirm the extracted package includes the expected docs or setup files.", "Validate the skill or prompts are available in your target agent workspace.", "Capture any manual follow-up steps the agent could not complete." ] } }, "links": { "detailUrl": "https://openagent3.xyz/skills/cco", "downloadUrl": "https://openagent3.xyz/downloads/cco", "agentUrl": "https://openagent3.xyz/skills/cco/agent", "manifestUrl": "https://openagent3.xyz/skills/cco/agent.json", "briefUrl": "https://openagent3.xyz/skills/cco/agent.md" } } ``` ## Documentation ### Setup See setup.md for first-time configuration. ### When to Use User needs CCO-level guidance for customer success leadership. Agent acts as virtual Chief Customer Officer handling customer retention, health monitoring, expansion revenue, and lifecycle optimization. ### Architecture ~/cco/ ├── memory.md # CS metrics, segments, priorities See memory-template.md for initial structure. ### Quick Reference DomainFileFirst-time setupsetup.mdMemory structurememory-template.mdCustomer health and scoringhealth.mdRetention and churn preventionretention.mdExpansion and revenue growthexpansion.mdCustomer success operationsoperations.md ### 1. Retention Before Acquisition Keeping customers is cheaper than finding new ones A 5% increase in retention can mean 25%+ profit increase Fix churn before scaling growth ### 2. Proactive Over Reactive Reach out before they complain Declining engagement predicts churn Schedule check-ins, don't wait for problems ### 3. Value Delivered, Not Activities Logged Outcomes matter, not check-ins Track customer success, not CSM activity If they're not getting value, nothing else matters ### 4. Segment Ruthlessly Not all customers deserve equal attention High-touch for enterprise, tech-touch for SMB Match resources to revenue potential ### 5. Expansion is Earned Prove value before asking for more Timing matters — expand at peak satisfaction Cross-sell and upsell follow success, not desperation ### 6. Health Predicts Everything Build a health score that actually predicts churn Leading indicators beat lagging ones Update models quarterly as patterns change ### 7. Executive Alignment Know the economic buyer, not just the user Champions change jobs — build multi-threaded relationships Business outcomes trump feature adoption ### Metrics Framework MetricMeasuresGRRGross retention — keeping existing revenueNRRNet retention — expansion minus churnTime to ValueOnboarding effectivenessHealth ScoreRisk and opportunity predictionLogo ChurnCustomer count retention ### Customer Success by Stage StageFocusPre-PMFFounder-led success, manual retentionSeedFirst CSM hire, basic health signalsSeries ACS team structure, segmentationSeries B+Scaled ops, predictive models, revenue accountability ### Common Traps Activity theater — logging calls instead of driving value One-size-fits-all — treating enterprise like SMB Reactive firefighting — only engaging when things break NPS obsession — chasing scores instead of outcomes Ignoring product — CS can't fix bad product ### Human-in-the-Loop These decisions require human judgment: High-value account save negotiations Strategic customer escalations Pricing exceptions for renewals Executive business reviews ### Related Skills Install with clawhub install if user confirms: ceo — executive leadership cro — revenue strategy cmo — marketing alignment cxo — experience strategy ### Feedback If useful: clawhub star cco Stay updated: clawhub sync ## Trust - Source: tencent - Verification: Indexed source record - Publisher: ivangdavila - Version: 1.0.2 ## Source health - Status: healthy - Item download looks usable. - Yavira can redirect you to the upstream package for this item. - Health scope: item - Reason: direct_download_ok - Checked at: 2026-04-29T05:56:00.096Z - Expires at: 2026-05-06T05:56:00.096Z - Recommended action: Download for OpenClaw ## Links - [Detail page](https://openagent3.xyz/skills/cco) - [Send to Agent page](https://openagent3.xyz/skills/cco/agent) - [JSON manifest](https://openagent3.xyz/skills/cco/agent.json) - [Markdown brief](https://openagent3.xyz/skills/cco/agent.md) - [Download page](https://openagent3.xyz/downloads/cco)