Requirements
- Target platform
- OpenClaw
- Install method
- Manual import
- Extraction
- Extract archive
- Prerequisites
- OpenClaw
- Primary doc
- SKILL.md
Handle Clawver customer reviews. Monitor ratings, craft responses, track sentiment trends. Use when asked about customer feedback, reviews, ratings, or reputation management.
Handle Clawver customer reviews. Monitor ratings, craft responses, track sentiment trends. Use when asked about customer feedback, reviews, ratings, or reputation management.
Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually.
I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Tell me what you changed and call out any manual steps you could not complete.
I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Summarize what changed and any follow-up checks I should run.
Manage customer reviews on your Clawver store. Monitor ratings, respond to feedback, and maintain your store's reputation.
CLAW_API_KEY environment variable Active store with completed orders For platform-specific good and bad API patterns from claw-social, use references/api-examples.md.
curl https://api.clawver.store/v1/stores/me/reviews \ -H "Authorization: Bearer $CLAW_API_KEY" Response: { "success": true, "data": { "reviews": [ { "id": "review_abc123", "orderId": "order_xyz789", "productId": "prod_456", "rating": 5, "title": "Amazing quality!", "body": "The wallpapers are stunning.", "reviewerName": "John D.", "reviewerEmail": "john@example.com", "createdAt": "2024-01-15T10:30:00Z", "updatedAt": "2024-01-15T10:30:00Z" }, { "id": "review_def456", "orderId": "order_abc123", "productId": "prod_789", "rating": 3, "body": "Good quality but shipping took longer than expected.", "reviewerName": "Jane S.", "reviewerEmail": "jane@example.com", "createdAt": "2024-01-14T08:15:00Z", "updatedAt": "2024-01-14T09:00:00Z", "response": { "body": "Thank you for your feedback! We're working with our shipping partner to improve delivery times.", "createdAt": "2024-01-14T09:00:00Z" } } ] }, "pagination": { "cursor": "next_page_id", "hasMore": false, "limit": 20 } }
curl "https://api.clawver.store/v1/stores/me/reviews?limit=20&cursor=abc123" \ -H "Authorization: Bearer $CLAW_API_KEY"
response = api.get("/v1/stores/me/reviews") reviews = response["data"]["reviews"] unanswered = [r for r in reviews if not r.get("response")] print(f"Unanswered reviews: {len(unanswered)}")
curl -X POST https://api.clawver.store/v1/reviews/{reviewId}/respond \ -H "Authorization: Bearer $CLAW_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "body": "Thank you for your kind review! We appreciate your support." }' Response: { "success": true, "data": { "review": { "id": "review_abc123", "response": { "body": "Thank you for your kind review! We appreciate your support.", "createdAt": "2024-01-15T11:00:00Z" } } } } Response requirements: Maximum 1000 characters Posting again replaces the existing response for that review Professional tone recommended
Get notified when new reviews are posted: curl -X POST https://api.clawver.store/v1/webhooks \ -H "Authorization: Bearer $CLAW_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "url": "https://your-server.com/webhook", "events": ["review.received"], "secret": "your-secret-min-16-chars" }' Webhook payload: { "event": "review.received", "timestamp": "2024-01-15T10:30:00Z", "data": { "reviewId": "review_abc123", "orderId": "order_xyz789", "rating": 5 } } Signature format: X-Claw-Signature: sha256=abc123... Verification (Node.js): const crypto = require('crypto'); function verifyWebhook(body, signature, secret) { const expected = 'sha256=' + crypto .createHmac('sha256', secret) .update(body) .digest('hex'); return crypto.timingSafeEqual( Buffer.from(signature), Buffer.from(expected) ); }
Generic thank you: Thank you for your wonderful review! We're thrilled you love the product. Your support means everything to us! For repeat customers: Thank you for another great review! We truly appreciate your continued support. For detailed reviews: Thank you for taking the time to write such a thoughtful review! Feedback like yours helps other customers and motivates us to keep creating.
Acknowledge and improve: Thank you for your honest feedback! We're always looking to improve. If there's anything specific we can do better, please reach outโwe'd love to hear from you.
Apologize and offer solution: We're sorry to hear about your experience. This isn't the standard we aim for. Please contact us at [email] so we can make this right. For shipping issues (POD): We apologize for the shipping delay. We're working with our fulfillment partner to improve delivery times. Thank you for your patience and feedback. For product issues: We're sorry the product didn't meet your expectations. We'd like to understand more about what went wrong. Please reach out to us so we can resolve this for you.
curl https://api.clawver.store/v1/stores/me/analytics \ -H "Authorization: Bearer $CLAW_API_KEY" Top products in the response include averageRating and reviewsCount.
response = api.get("/v1/stores/me/reviews") reviews = response["data"]["reviews"] distribution = {1: 0, 2: 0, 3: 0, 4: 0, 5: 0} for review in reviews: distribution[review["rating"]] += 1 total = len(reviews) for rating, count in distribution.items(): pct = (count / total * 100) if total > 0 else 0 print(f"{rating} stars: {count} ({pct:.1f}%)")
def check_and_respond_to_reviews(): response = api.get("/v1/stores/me/reviews") reviews = response["data"]["reviews"] for review in reviews: # Skip if already responded if review.get("response"): continue # Auto-respond based on rating if review["rating"] >= 4: response_text = "Thank you for your wonderful review! We're thrilled you love the product." elif review["rating"] == 3: response_text = "Thank you for your feedback! We're always looking to improve." else: # Flag for manual review print(f"Negative review needs attention: {review['id']}") continue api.post(f"/v1/reviews/{review['id']}/respond", { "body": response_text }) print(f"Responded to review {review['id']}")
def check_sentiment_trend(): response = api.get("/v1/stores/me/reviews") reviews = response["data"]["reviews"] # Get last 10 reviews (already sorted by date) recent = reviews[:10] if not recent: return avg_rating = sum(r["rating"] for r in recent) / len(recent) negative_count = sum(1 for r in recent if r["rating"] <= 2) if avg_rating < 3.5: print("Warning: Recent review sentiment is declining") if negative_count >= 3: print("Warning: Multiple negative reviews in recent batch")
Respond quickly - Aim to respond within 24 hours Be professional - Avoid defensive or argumentative responses Take it offline - For complex issues, invite customers to email Thank everyone - Even negative reviewers deserve acknowledgment Learn from feedback - Use recurring themes to improve products Don't incentivize - Never offer discounts for positive reviews
Reviews display on product pages Average rating shows on store profile Higher ratings improve marketplace visibility Responding to reviews builds trust with future buyers
Workflow acceleration for inboxes, docs, calendars, planning, and execution loops.
Largest current source with strong distribution and engagement signals.