# Send Customer Support to your agent Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually. ## Fast path - Download the package from Yavira. - Extract it into a folder your agent can access. - Paste one of the prompts below and point your agent at the extracted folder. ## Suggested prompts ### New install ```text I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Tell me what you changed and call out any manual steps you could not complete. ``` ### Upgrade existing ```text I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Summarize what changed and any follow-up checks I should run. ``` ## Machine-readable fields ```json { "schemaVersion": "1.0", "item": { "slug": "customer-support", "name": "Customer Support", "source": "tencent", "type": "skill", "category": "通讯协作", "sourceUrl": "https://clawhub.ai/ivangdavila/customer-support", "canonicalUrl": "https://clawhub.ai/ivangdavila/customer-support", "targetPlatform": "OpenClaw" }, "install": { "downloadUrl": "/downloads/customer-support", "sourceDownloadUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=customer-support", "sourcePlatform": "tencent", "targetPlatform": "OpenClaw", "packageFormat": "ZIP package", "primaryDoc": "SKILL.md", "includedAssets": [ "SKILL.md" ], "downloadMode": "redirect", "sourceHealth": { "source": "tencent", "slug": "customer-support", "status": "healthy", "reason": "direct_download_ok", "recommendedAction": "download", "checkedAt": "2026-04-29T17:16:48.413Z", "expiresAt": "2026-05-06T17:16:48.413Z", "httpStatus": 200, "finalUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=customer-support", "contentType": "application/zip", "probeMethod": "head", "details": { "probeUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=customer-support", "contentDisposition": "attachment; filename=\"customer-support-1.0.0.zip\"", "redirectLocation": null, "bodySnippet": null, "slug": "customer-support" }, "scope": "item", "summary": "Item download looks usable.", "detail": "Yavira can redirect you to the upstream package for this item.", "primaryActionLabel": "Download for OpenClaw", "primaryActionHref": "/downloads/customer-support" }, "validation": { "installChecklist": [ "Use the Yavira download entry.", "Review SKILL.md after the package is downloaded.", "Confirm the extracted package contains the expected setup assets." ], "postInstallChecks": [ "Confirm the extracted package includes the expected docs or setup files.", "Validate the skill or prompts are available in your target agent workspace.", "Capture any manual follow-up steps the agent could not complete." ] } }, "links": { "detailUrl": "https://openagent3.xyz/skills/customer-support", "downloadUrl": "https://openagent3.xyz/downloads/customer-support", "agentUrl": "https://openagent3.xyz/skills/customer-support/agent", "manifestUrl": "https://openagent3.xyz/skills/customer-support/agent.json", "briefUrl": "https://openagent3.xyz/skills/customer-support/agent.md" } } ``` ## Documentation ### First Response Acknowledge the problem before solving it — "I understand this is frustrating" Apologize for the experience, not necessarily fault — "I'm sorry you're dealing with this" Set expectations on timeline — "I'll have an answer within X" beats silence Use their name — personalization matters ### Problem Solving Understand the actual problem, not just the stated one — ask clarifying questions Check account history before asking for repeated information Reproduce issues when possible — "I just tried this and saw the same thing" Explain what you're doing — silence while working feels like being ignored Verify the solution worked before closing ### Communication Style Match their tone and formality level — casual users want casual, business wants professional Short sentences, clear language — no jargon unless they use it One question at a time — multiple questions overwhelm Read the whole message before responding — don't miss part of their question ### Difficult Situations Let angry customers vent before responding — interrupting escalates Never take insults personally — they're frustrated with the situation "I would feel the same way" validates without admitting fault Offer something concrete — discount, extension, escalation path Know when to escalate — some situations need supervisor authority ### Saying No Lead with what you can do, not what you can't Explain the why when possible — policies make sense with context Offer alternatives — "I can't do X, but I could do Y" Don't hide behind policy — "Our policy says..." feels robotic ### Efficiency Templates for common issues — but personalize each use Internal notes save future agents time — document non-obvious context Know when a call/video beats endless back-and-forth Close resolved tickets promptly — open tickets create noise ### Knowledge Management Document solutions for new issues — first person to solve it helps everyone Update docs when processes change — outdated help docs create tickets Escalation paths must be clear — don't leave agents guessing Flag patterns — repeated issues signal product problems ### Boundaries Promise only what you can deliver — overpromising erodes trust Don't make exceptions you can't repeat — creates unfair precedent Know your authority limits — escalate when you genuinely can't help Protect customer data — verify identity before sharing sensitive info ### Turning Negatives to Positives Swift resolution often creates more loyalty than no problem at all Follow up after resolution — "Just checking everything is working" Thank them for patience and for bringing issues to attention Negative feedback is free product research — channel it constructively ## Trust - Source: tencent - Verification: Indexed source record - Publisher: ivangdavila - Version: 1.0.0 ## Source health - Status: healthy - Item download looks usable. - Yavira can redirect you to the upstream package for this item. - Health scope: item - Reason: direct_download_ok - Checked at: 2026-04-29T17:16:48.413Z - Expires at: 2026-05-06T17:16:48.413Z - Recommended action: Download for OpenClaw ## Links - [Detail page](https://openagent3.xyz/skills/customer-support) - [Send to Agent page](https://openagent3.xyz/skills/customer-support/agent) - [JSON manifest](https://openagent3.xyz/skills/customer-support/agent.json) - [Markdown brief](https://openagent3.xyz/skills/customer-support/agent.md) - [Download page](https://openagent3.xyz/downloads/customer-support)