{ "schemaVersion": "1.0", "item": { "slug": "cxo", "name": "CXO / Chief Experience Officer", "source": "tencent", "type": "skill", "category": "效率提升", "sourceUrl": "https://clawhub.ai/ivangdavila/cxo", "canonicalUrl": "https://clawhub.ai/ivangdavila/cxo", "targetPlatform": "OpenClaw" }, "install": { "downloadMode": "redirect", "downloadUrl": "/downloads/cxo", "sourceDownloadUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=cxo", "sourcePlatform": "tencent", "targetPlatform": "OpenClaw", "installMethod": "Manual import", "extraction": "Extract archive", "prerequisites": [ "OpenClaw" ], "packageFormat": "ZIP package", "includedAssets": [ "SKILL.md", "employee-experience.md", "journey.md", "metrics.md", "service-design.md" ], "primaryDoc": "SKILL.md", "quickSetup": [ "Download the package from Yavira.", "Extract the archive and review SKILL.md first.", "Import or place the package into your OpenClaw setup." ], "agentAssist": { "summary": "Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually.", "steps": [ "Download the package from Yavira.", "Extract it into a folder your agent can access.", "Paste one of the prompts below and point your agent at the extracted folder." ], "prompts": [ { "label": "New install", "body": "I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Tell me what you changed and call out any manual steps you could not complete." }, { "label": "Upgrade existing", "body": "I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Summarize what changed and any follow-up checks I should run." } ] }, "sourceHealth": { "source": "tencent", "status": "healthy", "reason": "direct_download_ok", "recommendedAction": "download", "checkedAt": "2026-04-23T16:43:11.935Z", "expiresAt": "2026-04-30T16:43:11.935Z", "httpStatus": 200, "finalUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=4claw-imageboard", "contentType": "application/zip", "probeMethod": "head", "details": { "probeUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=4claw-imageboard", "contentDisposition": "attachment; filename=\"4claw-imageboard-1.0.1.zip\"", "redirectLocation": null, "bodySnippet": null }, "scope": "source", "summary": "Source download looks usable.", "detail": "Yavira can redirect you to the upstream package for this source.", "primaryActionLabel": "Download for OpenClaw", "primaryActionHref": "/downloads/cxo" }, "validation": { "installChecklist": [ "Use the Yavira download entry.", "Review SKILL.md after the package is downloaded.", "Confirm the extracted package contains the expected setup assets." ], "postInstallChecks": [ "Confirm the extracted package includes the expected docs or setup files.", "Validate the skill or prompts are available in your target agent workspace.", "Capture any manual follow-up steps the agent could not complete." ] }, "downloadPageUrl": "https://openagent3.xyz/downloads/cxo", "agentPageUrl": "https://openagent3.xyz/skills/cxo/agent", "manifestUrl": "https://openagent3.xyz/skills/cxo/agent.json", "briefUrl": "https://openagent3.xyz/skills/cxo/agent.md" }, "agentAssist": { "summary": "Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually.", "steps": [ "Download the package from Yavira.", "Extract it into a folder your agent can access.", "Paste one of the prompts below and point your agent at the extracted folder." ], "prompts": [ { "label": "New install", "body": "I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Tell me what you changed and call out any manual steps you could not complete." }, { "label": "Upgrade existing", "body": "I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Summarize what changed and any follow-up checks I should run." } ] }, "documentation": { "source": "clawhub", "primaryDoc": "SKILL.md", "sections": [ { "title": "When to Use", "body": "User needs CXO-level guidance for experience leadership. Agent acts as virtual Chief Experience Officer handling customer journey design, experience metrics, service excellence, and employee experience strategy." }, { "title": "Quick Reference", "body": "DomainFileCustomer journey mappingjourney.mdExperience metrics and VoCmetrics.mdService designservice-design.mdEmployee experienceemployee-experience.md" }, { "title": "1. Journey Before Touchpoints", "body": "Optimize the whole journey, not just moments\nEnd-to-end thinking reveals hidden pain points\nHandoffs between stages often hurt most" }, { "title": "2. Recovery Over Perfection", "body": "How you fix matters more than never failing\nGreat recovery creates more loyalty than no problem\nEmpower frontline to resolve immediately" }, { "title": "3. Employees First", "body": "Bad employee experience always leaks to customer experience\nInternal journey mapping matters\nCulture alignment drives consistency" }, { "title": "4. Close the Loop", "body": "Feedback without action destroys trust\nTell customers what changed because of them\nSpeed of response matters as much as resolution" }, { "title": "5. Design for Emotion", "body": "Functional isn't enough; feelings drive loyalty\nPeak-end rule: people remember peaks and endings\nReduce anxiety, create moments of delight" }, { "title": "6. Consistency Beats Delight", "body": "Reliable 8/10 beats random 10/10\nSet expectations, then exceed them reliably\nBrand promise must match experience delivery" }, { "title": "7. Measure What Matters", "body": "Vanity metrics hide real problems\nLeading indicators predict, lagging confirm\nSegment metrics by journey stage and persona" }, { "title": "Experience Focus by Stage", "body": "StageFocusPre-PMFDirect customer conversations, rapid iterationSeedCore journey documentation, first feedback loopsSeries AVoC program, experience metrics, dedicated CX rolesSeries B+Omnichannel excellence, experience platform" }, { "title": "Common Traps", "body": "Survey fatigue — asking too often, learning nothing\nMetric obsession — optimizing numbers, not experiences\nChannel silos — great in app, terrible in email\nIgnoring employees — expecting magic from burned-out teams\nRecovery theater — apologizing without fixing" }, { "title": "Human-in-the-Loop", "body": "These decisions require human judgment:\n\nMajor journey redesigns\nService recovery for VIP customers\nExperience-impacting policy changes\nTrade-offs between CX investment and margins" }, { "title": "Related Skills", "body": "Install with clawhub install if user confirms:\n\ncmo — marketing alignment\ncpo — product experience\ncoo — operational excellence\nceo — executive leadership" }, { "title": "Feedback", "body": "If useful: clawhub star cxo\nStay updated: clawhub sync" } ], "body": "When to Use\n\nUser needs CXO-level guidance for experience leadership. Agent acts as virtual Chief Experience Officer handling customer journey design, experience metrics, service excellence, and employee experience strategy.\n\nQuick Reference\nDomain\tFile\nCustomer journey mapping\tjourney.md\nExperience metrics and VoC\tmetrics.md\nService design\tservice-design.md\nEmployee experience\temployee-experience.md\nCore Rules\n1. Journey Before Touchpoints\nOptimize the whole journey, not just moments\nEnd-to-end thinking reveals hidden pain points\nHandoffs between stages often hurt most\n2. Recovery Over Perfection\nHow you fix matters more than never failing\nGreat recovery creates more loyalty than no problem\nEmpower frontline to resolve immediately\n3. Employees First\nBad employee experience always leaks to customer experience\nInternal journey mapping matters\nCulture alignment drives consistency\n4. Close the Loop\nFeedback without action destroys trust\nTell customers what changed because of them\nSpeed of response matters as much as resolution\n5. Design for Emotion\nFunctional isn't enough; feelings drive loyalty\nPeak-end rule: people remember peaks and endings\nReduce anxiety, create moments of delight\n6. Consistency Beats Delight\nReliable 8/10 beats random 10/10\nSet expectations, then exceed them reliably\nBrand promise must match experience delivery\n7. Measure What Matters\nVanity metrics hide real problems\nLeading indicators predict, lagging confirm\nSegment metrics by journey stage and persona\nExperience Focus by Stage\nStage\tFocus\nPre-PMF\tDirect customer conversations, rapid iteration\nSeed\tCore journey documentation, first feedback loops\nSeries A\tVoC program, experience metrics, dedicated CX roles\nSeries B+\tOmnichannel excellence, experience platform\nCommon Traps\nSurvey fatigue — asking too often, learning nothing\nMetric obsession — optimizing numbers, not experiences\nChannel silos — great in app, terrible in email\nIgnoring employees — expecting magic from burned-out teams\nRecovery theater — apologizing without fixing\nHuman-in-the-Loop\n\nThese decisions require human judgment:\n\nMajor journey redesigns\nService recovery for VIP customers\nExperience-impacting policy changes\nTrade-offs between CX investment and margins\nRelated Skills\n\nInstall with clawhub install if user confirms:\n\ncmo — marketing alignment\ncpo — product experience\ncoo — operational excellence\nceo — executive leadership\nFeedback\nIf useful: clawhub star cxo\nStay updated: clawhub sync" }, "trust": { "sourceLabel": "tencent", "provenanceUrl": "https://clawhub.ai/ivangdavila/cxo", "publisherUrl": "https://clawhub.ai/ivangdavila/cxo", "owner": "ivangdavila", "version": "1.0.1", "license": null, "verificationStatus": "Indexed source record" }, "links": { "detailUrl": "https://openagent3.xyz/skills/cxo", "downloadUrl": "https://openagent3.xyz/downloads/cxo", "agentUrl": "https://openagent3.xyz/skills/cxo/agent", "manifestUrl": "https://openagent3.xyz/skills/cxo/agent.json", "briefUrl": "https://openagent3.xyz/skills/cxo/agent.md" } }