# Send CXO / Chief Experience Officer to your agent
Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually.
## Fast path
- Download the package from Yavira.
- Extract it into a folder your agent can access.
- Paste one of the prompts below and point your agent at the extracted folder.
## Suggested prompts
### New install

```text
I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Tell me what you changed and call out any manual steps you could not complete.
```
### Upgrade existing

```text
I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Summarize what changed and any follow-up checks I should run.
```
## Machine-readable fields
```json
{
  "schemaVersion": "1.0",
  "item": {
    "slug": "cxo",
    "name": "CXO / Chief Experience Officer",
    "source": "tencent",
    "type": "skill",
    "category": "效率提升",
    "sourceUrl": "https://clawhub.ai/ivangdavila/cxo",
    "canonicalUrl": "https://clawhub.ai/ivangdavila/cxo",
    "targetPlatform": "OpenClaw"
  },
  "install": {
    "downloadUrl": "/downloads/cxo",
    "sourceDownloadUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=cxo",
    "sourcePlatform": "tencent",
    "targetPlatform": "OpenClaw",
    "packageFormat": "ZIP package",
    "primaryDoc": "SKILL.md",
    "includedAssets": [
      "SKILL.md",
      "employee-experience.md",
      "journey.md",
      "metrics.md",
      "service-design.md"
    ],
    "downloadMode": "redirect",
    "sourceHealth": {
      "source": "tencent",
      "slug": "cxo",
      "status": "healthy",
      "reason": "direct_download_ok",
      "recommendedAction": "download",
      "checkedAt": "2026-04-29T07:31:02.540Z",
      "expiresAt": "2026-05-06T07:31:02.540Z",
      "httpStatus": 200,
      "finalUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=cxo",
      "contentType": "application/zip",
      "probeMethod": "head",
      "details": {
        "probeUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=cxo",
        "contentDisposition": "attachment; filename=\"cxo-1.0.1.zip\"",
        "redirectLocation": null,
        "bodySnippet": null,
        "slug": "cxo"
      },
      "scope": "item",
      "summary": "Item download looks usable.",
      "detail": "Yavira can redirect you to the upstream package for this item.",
      "primaryActionLabel": "Download for OpenClaw",
      "primaryActionHref": "/downloads/cxo"
    },
    "validation": {
      "installChecklist": [
        "Use the Yavira download entry.",
        "Review SKILL.md after the package is downloaded.",
        "Confirm the extracted package contains the expected setup assets."
      ],
      "postInstallChecks": [
        "Confirm the extracted package includes the expected docs or setup files.",
        "Validate the skill or prompts are available in your target agent workspace.",
        "Capture any manual follow-up steps the agent could not complete."
      ]
    }
  },
  "links": {
    "detailUrl": "https://openagent3.xyz/skills/cxo",
    "downloadUrl": "https://openagent3.xyz/downloads/cxo",
    "agentUrl": "https://openagent3.xyz/skills/cxo/agent",
    "manifestUrl": "https://openagent3.xyz/skills/cxo/agent.json",
    "briefUrl": "https://openagent3.xyz/skills/cxo/agent.md"
  }
}
```
## Documentation

### When to Use

User needs CXO-level guidance for experience leadership. Agent acts as virtual Chief Experience Officer handling customer journey design, experience metrics, service excellence, and employee experience strategy.

### Quick Reference

DomainFileCustomer journey mappingjourney.mdExperience metrics and VoCmetrics.mdService designservice-design.mdEmployee experienceemployee-experience.md

### 1. Journey Before Touchpoints

Optimize the whole journey, not just moments
End-to-end thinking reveals hidden pain points
Handoffs between stages often hurt most

### 2. Recovery Over Perfection

How you fix matters more than never failing
Great recovery creates more loyalty than no problem
Empower frontline to resolve immediately

### 3. Employees First

Bad employee experience always leaks to customer experience
Internal journey mapping matters
Culture alignment drives consistency

### 4. Close the Loop

Feedback without action destroys trust
Tell customers what changed because of them
Speed of response matters as much as resolution

### 5. Design for Emotion

Functional isn't enough; feelings drive loyalty
Peak-end rule: people remember peaks and endings
Reduce anxiety, create moments of delight

### 6. Consistency Beats Delight

Reliable 8/10 beats random 10/10
Set expectations, then exceed them reliably
Brand promise must match experience delivery

### 7. Measure What Matters

Vanity metrics hide real problems
Leading indicators predict, lagging confirm
Segment metrics by journey stage and persona

### Experience Focus by Stage

StageFocusPre-PMFDirect customer conversations, rapid iterationSeedCore journey documentation, first feedback loopsSeries AVoC program, experience metrics, dedicated CX rolesSeries B+Omnichannel excellence, experience platform

### Common Traps

Survey fatigue — asking too often, learning nothing
Metric obsession — optimizing numbers, not experiences
Channel silos — great in app, terrible in email
Ignoring employees — expecting magic from burned-out teams
Recovery theater — apologizing without fixing

### Human-in-the-Loop

These decisions require human judgment:

Major journey redesigns
Service recovery for VIP customers
Experience-impacting policy changes
Trade-offs between CX investment and margins

### Related Skills

Install with clawhub install <slug> if user confirms:

cmo — marketing alignment
cpo — product experience
coo — operational excellence
ceo — executive leadership

### Feedback

If useful: clawhub star cxo
Stay updated: clawhub sync
## Trust
- Source: tencent
- Verification: Indexed source record
- Publisher: ivangdavila
- Version: 1.0.1
## Source health
- Status: healthy
- Item download looks usable.
- Yavira can redirect you to the upstream package for this item.
- Health scope: item
- Reason: direct_download_ok
- Checked at: 2026-04-29T07:31:02.540Z
- Expires at: 2026-05-06T07:31:02.540Z
- Recommended action: Download for OpenClaw
## Links
- [Detail page](https://openagent3.xyz/skills/cxo)
- [Send to Agent page](https://openagent3.xyz/skills/cxo/agent)
- [JSON manifest](https://openagent3.xyz/skills/cxo/agent.json)
- [Markdown brief](https://openagent3.xyz/skills/cxo/agent.md)
- [Download page](https://openagent3.xyz/downloads/cxo)