# Send Helpscout to your agent
Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually.
## Fast path
- Download the package from Yavira.
- Extract it into a folder your agent can access.
- Paste one of the prompts below and point your agent at the extracted folder.
## Suggested prompts
### New install

```text
I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Tell me what you changed and call out any manual steps you could not complete.
```
### Upgrade existing

```text
I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Summarize what changed and any follow-up checks I should run.
```
## Machine-readable fields
```json
{
  "schemaVersion": "1.0",
  "item": {
    "slug": "helpscout",
    "name": "Helpscout",
    "source": "tencent",
    "type": "skill",
    "category": "通讯协作",
    "sourceUrl": "https://clawhub.ai/fabiensebban/helpscout",
    "canonicalUrl": "https://clawhub.ai/fabiensebban/helpscout",
    "targetPlatform": "OpenClaw"
  },
  "install": {
    "downloadUrl": "/downloads/helpscout",
    "sourceDownloadUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=helpscout",
    "sourcePlatform": "tencent",
    "targetPlatform": "OpenClaw",
    "packageFormat": "ZIP package",
    "primaryDoc": "SKILL.md",
    "includedAssets": [
      "SKILL.md",
      "__mocks__/openclaw-config.js",
      "config.schema.json",
      "index.js",
      "jest.config.js",
      "package-lock.json"
    ],
    "downloadMode": "redirect",
    "sourceHealth": {
      "source": "tencent",
      "slug": "helpscout",
      "status": "healthy",
      "reason": "direct_download_ok",
      "recommendedAction": "download",
      "checkedAt": "2026-04-30T06:07:08.513Z",
      "expiresAt": "2026-05-07T06:07:08.513Z",
      "httpStatus": 200,
      "finalUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=helpscout",
      "contentType": "application/zip",
      "probeMethod": "head",
      "details": {
        "probeUrl": "https://wry-manatee-359.convex.site/api/v1/download?slug=helpscout",
        "contentDisposition": "attachment; filename=\"helpscout-1.0.2.zip\"",
        "redirectLocation": null,
        "bodySnippet": null,
        "slug": "helpscout"
      },
      "scope": "item",
      "summary": "Item download looks usable.",
      "detail": "Yavira can redirect you to the upstream package for this item.",
      "primaryActionLabel": "Download for OpenClaw",
      "primaryActionHref": "/downloads/helpscout"
    },
    "validation": {
      "installChecklist": [
        "Use the Yavira download entry.",
        "Review SKILL.md after the package is downloaded.",
        "Confirm the extracted package contains the expected setup assets."
      ],
      "postInstallChecks": [
        "Confirm the extracted package includes the expected docs or setup files.",
        "Validate the skill or prompts are available in your target agent workspace.",
        "Capture any manual follow-up steps the agent could not complete."
      ]
    }
  },
  "links": {
    "detailUrl": "https://openagent3.xyz/skills/helpscout",
    "downloadUrl": "https://openagent3.xyz/downloads/helpscout",
    "agentUrl": "https://openagent3.xyz/skills/helpscout/agent",
    "manifestUrl": "https://openagent3.xyz/skills/helpscout/agent.json",
    "briefUrl": "https://openagent3.xyz/skills/helpscout/agent.md"
  }
}
```
## Documentation

### Description

This skill interacts with Helpscout to fetch conversations from specific inboxes and send replies. It is designed to streamline customer support operations directly from OpenClaw.

### Features

Fetch conversations from multiple Helpscout inboxes
Send replies to conversations (customer-visible or internal notes)
Filter by status, folder, assignee, customer, tags, and more
Sort conversations by various fields
Embed thread data directly in the response
Securely authenticate using an API key and App Secret
Handle potential errors like invalid credentials or network issues gracefully

### Setup Instructions

To use this skill, you need to configure Helpscout credentials and specify the IDs of the inboxes you want to fetch conversations from.

### 1. Retrieve Helpscout API Key & App Secret

Go to your Helpscout account.
Navigate to Manage > Apps.
Create or open your app to retrieve the following details:

API Key
App Secret

### 2. Collect Inbox IDs

Retrieve the IDs of the inboxes you want to fetch conversations from using Helpscout's API documentation.

### 3. Save Credentials in OpenClaw

Use the following command to save your Helpscout credentials:

cat ~/.openclaw/openclaw.json | jq '.skills.entries.helpscout = {
  enabled: true,
  env: {
    API_KEY: "your-api-key",
    APP_SECRET: "your-app-secret",
    INBOX_IDS: ["inbox-id-1", "inbox-id-2"]
  }
}' | openclaw gateway config.apply

### 4. Verify Configuration

To ensure the credentials are properly set, check your configuration:

openclaw gateway config.get

Make sure the helpscout object looks correct (avoid sharing the API_KEY or APP_SECRET).

### Basic Usage

Fetch all active conversations from configured inboxes:

const { fetchAllInboxes } = require('./index.js');

// Fetch all active conversations (default)
const results = await fetchAllInboxes();

### Advanced Filtering

const { fetchConversations } = require('./index.js');

// Fetch closed conversations from a specific inbox
const conversations = await fetchConversations(321755, {
  status: 'closed',
  sortField: 'modifiedAt',
  sortOrder: 'desc',
  page: 1
});

// Fetch conversations assigned to a specific user
const assigned = await fetchConversations(321755, {
  assignedTo: 782728,
  status: 'active'
});

// Fetch conversations with a specific tag
const tagged = await fetchConversations(321755, {
  tag: 'urgent',
  status: 'active'
});

// Fetch conversations with embedded threads
const withThreads = await fetchConversations(321755, {
  embed: 'threads',
  status: 'active'
});

// Advanced search query
const searched = await fetchConversations(321755, {
  query: '(customerEmail:user@example.com)',
  status: 'all'
});

### Sending Replies

const { sendReply } = require('./index.js');

// Send a customer-visible reply (will send email)
await sendReply(3227506031, {
  text: 'Hi there,\\n\\nThanks for your message!\\n\\nBest regards,',
  inboxId: 321755  // Required to auto-fetch customer ID
});

// Send a reply without emailing the customer (imported)
await sendReply(3227506031, {
  text: 'Draft reply - not sent to customer yet',
  customerId: 856475517,  // Or provide inboxId to auto-fetch
  imported: true
});

// Send a reply and close the conversation
await sendReply(3227506031, {
  text: 'All done! Let me know if you need anything else.',
  inboxId: 321755,
  status: 'closed'
});

// Create an internal note
const { createNote } = require('./index.js');
await createNote(3227506031, 'Internal note: Customer called, issue resolved.');

### sendReply Options

ParameterTypeDescriptiontextstringRequired. The reply text (HTML supported)inboxIdnumberInbox ID - required if customerId not provided (auto-fetches customer)customerIdnumberCustomer ID - if not provided, will be auto-fetched using inboxIdimportedbooleanMark as imported (won't email customer). Default: falsestatusstringConversation status after reply: active, pending, closed. Optional.userIdnumberUser ID sending the reply. Optional (defaults to authenticated user).

### createNote

ParameterTypeDescriptiontextstringRequired. The note text (HTML supported)

### Available Options (fetchConversations)

ParameterTypeDescriptionstatusstringFilter by status: active, pending, closed, spam, or all (default: active)folderIdnumberFilter by folder IDassignedTonumberFilter by user IDcustomerIdnumberFilter by customer IDnumbernumberFilter by conversation numbermodifiedSincestringISO8601 date to filter conversations modified after this datesortFieldstringSort field: createdAt, mailboxId, modifiedAt, number, score, status, subject (default: createdAt)sortOrderstringSort order: asc or desc (default: desc)tagstringFilter by tag namequerystringAdvanced search query in fieldId:value formatembedstringComma-separated list of resources to embed: threadspagenumberPage number for pagination (default: 1)

### Security Best Practices

Never hardcode credentials into your codebase.
Use OpenClaw's config.apply system for securely managing sensitive details.
Avoid sharing sensitive parts of your configuration output (API_KEY and APP_SECRET) with others.

### Contribution Guidelines

Ensure compliance with Helpscout's API usage policies.
Add documentation for any new features added.
## Trust
- Source: tencent
- Verification: Indexed source record
- Publisher: fabiensebban
- Version: 1.0.2
## Source health
- Status: healthy
- Item download looks usable.
- Yavira can redirect you to the upstream package for this item.
- Health scope: item
- Reason: direct_download_ok
- Checked at: 2026-04-30T06:07:08.513Z
- Expires at: 2026-05-07T06:07:08.513Z
- Recommended action: Download for OpenClaw
## Links
- [Detail page](https://openagent3.xyz/skills/helpscout)
- [Send to Agent page](https://openagent3.xyz/skills/helpscout/agent)
- [JSON manifest](https://openagent3.xyz/skills/helpscout/agent.json)
- [Markdown brief](https://openagent3.xyz/skills/helpscout/agent.md)
- [Download page](https://openagent3.xyz/downloads/helpscout)