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ServiceNow

Connect your AI agent to ServiceNow — query, create, update, and manage records across any table using the Table API and Stats API. Full CRUD operations, agg...

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Connect your AI agent to ServiceNow — query, create, update, and manage records across any table using the Table API and Stats API. Full CRUD operations, agg...

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Install for OpenClaw

Quick setup
  1. Download the package from Yavira.
  2. Extract the archive and review SKILL.md first.
  3. Import or place the package into your OpenClaw setup.

Requirements

Target platform
OpenClaw
Install method
Manual import
Extraction
Extract archive
Prerequisites
OpenClaw
Primary doc
SKILL.md

Package facts

Download mode
Yavira redirect
Package format
ZIP package
Source platform
Tencent SkillHub
What's included
README.md, SKILL.md, scripts/sn.sh

Validation

  • Use the Yavira download entry.
  • Review SKILL.md after the package is downloaded.
  • Confirm the extracted package contains the expected setup assets.

Install with your agent

Agent handoff

Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually.

  1. Download the package from Yavira.
  2. Extract it into a folder your agent can access.
  3. Paste one of the prompts below and point your agent at the extracted folder.
New install

I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Then review README.md for any prerequisites, environment setup, or post-install checks. Tell me what you changed and call out any manual steps you could not complete.

Upgrade existing

I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Then review README.md for any prerequisites, environment setup, or post-install checks. Summarize what changed and any follow-up checks I should run.

Trust & source

Release facts

Source
Tencent SkillHub
Verification
Indexed source record
Version
1.1.0

Documentation

ClawHub primary doc Primary doc: SKILL.md 15 sections Open source page

ServiceNow Skill

Query and manage records on any ServiceNow instance via the REST Table API.

Setup

Set environment variables for your ServiceNow instance: export SN_INSTANCE="https://yourinstance.service-now.com" export SN_USER="your_username" export SN_PASSWORD="your_password" All tools below use scripts/sn.sh which reads these env vars.

sn_query — Query any table

bash scripts/sn.sh query <table> [options] Options: --query "<encoded_query>" — ServiceNow encoded query (e.g. active=true^priority=1) --fields "<field1,field2>" — Comma-separated fields to return --limit <n> — Max records (default 20) --offset <n> — Pagination offset --orderby "<field>" — Sort field (prefix with - for descending) --display <true|false|all> — Display values mode Examples: # List open P1 incidents bash scripts/sn.sh query incident --query "active=true^priority=1" --fields "number,short_description,state,assigned_to" --limit 10 # All users in IT department bash scripts/sn.sh query sys_user --query "department=IT" --fields "user_name,email,name" # Recent change requests bash scripts/sn.sh query change_request --query "sys_created_on>=2024-01-01" --orderby "-sys_created_on" --limit 5

sn_get — Get a single record by sys_id

bash scripts/sn.sh get <table> <sys_id> [options] Options: --fields "<field1,field2>" — Fields to return --display <true|false|all> — Display values mode Example: bash scripts/sn.sh get incident abc123def456 --fields "number,short_description,state,assigned_to" --display true

sn_create — Create a record

bash scripts/sn.sh create <table> '<json_fields>' Example: bash scripts/sn.sh create incident '{"short_description":"Server down","urgency":"1","impact":"1","assignment_group":"Service Desk"}'

sn_update — Update a record

bash scripts/sn.sh update <table> <sys_id> '<json_fields>' Example: bash scripts/sn.sh update incident abc123def456 '{"state":"6","close_code":"Solved (Permanently)","close_notes":"Restarted service"}'

sn_delete — Delete a record

bash scripts/sn.sh delete <table> <sys_id> --confirm The --confirm flag is required to prevent accidental deletions.

sn_aggregate — Aggregate queries

bash scripts/sn.sh aggregate <table> --type <TYPE> [options] Types: COUNT, AVG, MIN, MAX, SUM Options: --type <TYPE> — Aggregation type (required) --query "<encoded_query>" — Filter records --field "<field>" — Field to aggregate on (required for AVG/MIN/MAX/SUM) --group-by "<field>" — Group results by field --display <true|false|all> — Display values mode Examples: # Count open incidents by priority bash scripts/sn.sh aggregate incident --type COUNT --query "active=true" --group-by "priority" # Average reassignment count bash scripts/sn.sh aggregate incident --type AVG --field "reassignment_count" --query "active=true"

sn_schema — Get table schema

bash scripts/sn.sh schema <table> [--fields-only] Returns field names, types, max lengths, mandatory flags, reference targets, and choice values. Use --fields-only for a compact field list.

sn_batch — Bulk update or delete records

bash scripts/sn.sh batch <table> --query "<encoded_query>" --action <update|delete> [--fields '{"field":"value"}'] [--limit 200] [--confirm] Performs bulk update or delete operations on all records matching a query. Runs in dry-run mode by default — shows how many records match without making changes. Pass --confirm to execute. Options: --query "<encoded_query>" — Filter records to operate on (required) --action <update|delete> — Operation to perform (required) --fields '<json>' — JSON fields to set on each record (required for update) --limit <n> — Max records to affect per run (default 200, safety cap at 10000) --dry-run — Show match count only, no changes (default behavior) --confirm — Actually execute the operation (disables dry-run) Examples: # Dry run: see how many resolved incidents older than 90 days would be affected bash scripts/sn.sh batch incident --query "state=6^sys_updated_on<javascript:gs.daysAgo(90)" --action update # Bulk close resolved incidents (actually execute) bash scripts/sn.sh batch incident --query "state=6^sys_updated_on<javascript:gs.daysAgo(90)" --action update --fields '{"state":"7","close_code":"Solved (Permanently)","close_notes":"Auto-closed by batch"}' --confirm # Dry run: count orphaned test records bash scripts/sn.sh batch u_test_table --query "u_status=abandoned" --action delete # Delete orphaned records (actually execute) bash scripts/sn.sh batch u_test_table --query "u_status=abandoned" --action delete --limit 50 --confirm Output (JSON summary): {"action":"update","table":"incident","matched":47,"processed":47,"failed":0}

sn_health — Instance health check

bash scripts/sn.sh health [--check <all|version|nodes|jobs|semaphores|stats>] Checks ServiceNow instance health across multiple dimensions. Default is --check all which runs every check. Checks: version — Instance build version, date, and tag from sys_properties nodes — Cluster node status (online/offline) from sys_cluster_state jobs — Stuck/overdue scheduled jobs from sys_trigger (state=ready, next_action > 30 min past) semaphores — Active semaphores (potential locks) from sys_semaphore stats — Quick dashboard: active incidents, open P1s, active changes, open problems Examples: # Full health check bash scripts/sn.sh health # Just check version bash scripts/sn.sh health --check version # Check for stuck jobs bash scripts/sn.sh health --check jobs # Quick incident/change/problem dashboard bash scripts/sn.sh health --check stats Output (JSON): { "instance": "https://yourinstance.service-now.com", "timestamp": "2026-02-16T13:30:00Z", "version": {"build": "...", "build_date": "...", "build_tag": "..."}, "nodes": [{"node_id": "...", "status": "online", "system_id": "..."}], "jobs": {"stuck": 0, "overdue": []}, "semaphores": {"active": 2, "list": []}, "stats": {"incidents_active": 54, "p1_open": 3, "changes_active": 12, "problems_open": 8} }

sn_attach — Manage attachments

# List attachments on a record bash scripts/sn.sh attach list <table> <sys_id> # Download an attachment bash scripts/sn.sh attach download <attachment_sys_id> <output_path> # Upload an attachment bash scripts/sn.sh attach upload <table> <sys_id> <file_path> [content_type]

Common Tables

TableDescriptionincidentIncidentschange_requestChange RequestsproblemProblemssc_req_itemRequested Items (RITMs)sc_requestRequestssys_userUserssys_user_groupGroupscmdb_ciConfiguration Itemscmdb_ci_serverServerskb_knowledgeKnowledge ArticlestaskTasks (parent of incident/change/problem)sys_choiceChoice list values

Encoded Query Syntax

ServiceNow encoded queries use ^ as AND, ^OR as OR: active=true^priority=1 — Active AND P1 active=true^ORactive=false — Active OR inactive short_descriptionLIKEserver — Contains "server" sys_created_on>=2024-01-01 — Created after date assigned_toISEMPTY — Unassigned stateIN1,2,3 — State is 1, 2, or 3 caller_id.name=John Smith — Dot-walk through references

Notes

All API calls use Basic Auth via SN_USER / SN_PASSWORD Default result limit is 20 records; use --limit to adjust Use --display true to get human-readable values instead of sys_ids for reference fields The script auto-detects whether SN_INSTANCE includes the protocol prefix

Category context

Code helpers, APIs, CLIs, browser automation, testing, and developer operations.

Source: Tencent SkillHub

Largest current source with strong distribution and engagement signals.

Package contents

Included in package
2 Docs1 Scripts
  • SKILL.md Primary doc
  • README.md Docs
  • scripts/sn.sh Scripts