Requirements
- Target platform
- OpenClaw
- Install method
- Manual import
- Extraction
- Extract archive
- Prerequisites
- OpenClaw
- Primary doc
- SKILL.md
Tencent SkillHub ยท Developer Tools
Zendesk
Manage Zendesk tickets, users, and support workflows with API integration and automation.
skill openclawclawhub Free
Manage Zendesk tickets, users, and support workflows with API integration and automation.
โฌ 0 downloads โ
0 stars Unverified but indexed
Install for OpenClaw
Quick setup
- Download the package from Yavira.
- Extract the archive and review SKILL.md first.
- Import or place the package into your OpenClaw setup.
Package facts
- Download mode
- Yavira redirect
- Package format
- ZIP package
- Source platform
- Tencent SkillHub
- What's included
- SKILL.md, api-reference.md, memory-template.md, setup.md, troubleshooting.md
Validation
- Use the Yavira download entry.
- Review SKILL.md after the package is downloaded.
- Confirm the extracted package contains the expected setup assets.
Install with your agent
Agent handoff
Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually.
- Download the package from Yavira.
- Extract it into a folder your agent can access.
- Paste one of the prompts below and point your agent at the extracted folder.
New install
I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Tell me what you changed and call out any manual steps you could not complete.
Upgrade existing
I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Summarize what changed and any follow-up checks I should run.
Trust & source
Release facts
- Source
- Tencent SkillHub
- Verification
- Indexed source record
- Version
- 1.0.0
Provenance
- Publisher
- ivangdavila
- Source page
- View original listing
- Canonical URL
- Open canonical page
Documentation
Setup
On first use, read setup.md for API credentials and workspace integration.
When to Use
User needs to interact with Zendesk: create or update tickets, search support history, check user details, or automate support workflows. Agent handles API operations, ticket management, and reporting.
Architecture
Memory at ~/zendesk/. See memory-template.md for structure. ~/zendesk/ โโโ memory.md # Credentials + preferences + recent context โโโ templates/ # Saved ticket templates and macros โโโ exports/ # Report exports and ticket dumps
Quick Reference
TopicFileSetup processsetup.mdMemory templatememory-template.mdAPI operationsapi-reference.mdCommon issuestroubleshooting.md
1. Authenticate Before Operations
Credentials from environment variables (ZENDESK_SUBDOMAIN, ZENDESK_EMAIL, ZENDESK_TOKEN) or ~/zendesk/memory.md. # Test auth curl -u "$ZENDESK_EMAIL/token:$ZENDESK_TOKEN" "https://$ZENDESK_SUBDOMAIN.zendesk.com/api/v2/users/me.json"
2. Search Before Create
Always search existing tickets before creating new ones to avoid duplicates. curl -u "$AUTH" "$BASE/search.json?query=type:ticket+subject:issue"
3. Use Views for Efficiency
Don't list all tickets. Use views to get relevant subsets. ViewUse Case/views/activeGet available views/views/{id}/ticketsTickets in specific view/tickets/recentRecently updated
4. Preserve Ticket History
When updating, add internal notes explaining changes. Never delete ticket data.
5. Rate Limits
Zendesk limits: 700 requests/minute (Enterprise), 200/minute (others). Add delays for bulk operations.
6. Always Confirm Destructive Actions
Before closing, merging, or deleting tickets, confirm with user and summarize what will happen.
Common Operations
Set auth: AUTH="$ZENDESK_EMAIL/token:$ZENDESK_TOKEN" and BASE="https://$ZENDESK_SUBDOMAIN.zendesk.com/api/v2"
Create Ticket
curl -X POST "$BASE/tickets.json" -u "$AUTH" -H "Content-Type: application/json" \ -d '{"ticket":{"subject":"Issue","comment":{"body":"Description"},"priority":"normal"}}'
Update Ticket Status
curl -X PUT "$BASE/tickets/$ID.json" -u "$AUTH" -H "Content-Type: application/json" \ -d '{"ticket":{"status":"solved","comment":{"body":"Resolution","public":false}}}'
Search Tickets
curl -u "$AUTH" "$BASE/search.json?query=type:ticket+status:open+priority:urgent"
Get User Details
curl -u "$AUTH" "$BASE/users/search.json?query=email:user@example.com"
Ticket Statuses
StatusMeaningNext ActionsnewUnassignedAssign, respondopenBeing workedUpdate, solvependingWaiting on customerFollow up, solveholdWaiting internallyUnhold, updatesolvedResolution providedClose (auto after 4 days)closedFinalReopen creates new ticket
Priorities
PrioritySLA TargetUse Forurgent1 hourSystem down, revenue impacthigh4 hoursMajor feature brokennormal8 hoursStandard issueslow24 hoursQuestions, minor bugs
Common Traps
Auth format wrong โ Must be email/token:API_TOKEN, not just token Searching with special chars โ URL-encode queries Bulk updates failing โ Check rate limits, add 100ms delay Missing ticket fields โ Some fields require specific plans Pagination ignored โ Results capped at 100, use next_page URL
External Endpoints
EndpointData SentPurposehttps://{subdomain}.zendesk.com/api/v2/*Ticket/user dataAll operations No other data is sent externally.
Security & Privacy
Data that leaves your machine: Ticket content sent to Zendesk API Search queries sent to Zendesk Data that stays local: API credentials in ~/zendesk/memory.md Exported reports in ~/zendesk/exports/ This skill does NOT: Store credentials in plain text outside ~/zendesk/ Send data to any service other than Zendesk Access tickets without explicit user request
Trust
By using this skill, ticket and user data is sent to Zendesk's API. Only install if you have authorized Zendesk API access.
Related Skills
Install with clawhub install <slug> if user confirms: api - REST API patterns customer-support - Support best practices csv - Export and analyze ticket data
Feedback
If useful: clawhub star zendesk Stay updated: clawhub sync
Category context
Code helpers, APIs, CLIs, browser automation, testing, and developer operations.
Source: Tencent SkillHub
Largest current source with strong distribution and engagement signals.
Package contents
Included in package
5 Docs
- SKILL.md
- api-reference.md
- memory-template.md
- setup.md
- troubleshooting.md