Requirements
- Target platform
- OpenClaw
- Install method
- Manual import
- Extraction
- Extract archive
- Prerequisites
- OpenClaw
- Primary doc
- SKILL.md
Tencent SkillHub · Communication & Collaboration
Call Center
Handle customer calls with scripts, issue resolution, escalation protocols, and interaction logging.
skill openclawclawhub Free
Handle customer calls with scripts, issue resolution, escalation protocols, and interaction logging.
⬇ 0 downloads ★ 0 stars Unverified but indexed
Install for OpenClaw
Quick setup
- Download the package from Yavira.
- Extract the archive and review SKILL.md first.
- Import or place the package into your OpenClaw setup.
Package facts
- Download mode
- Yavira redirect
- Package format
- ZIP package
- Source platform
- Tencent SkillHub
- What's included
- SKILL.md, escalation.md, memory-template.md, scripts.md
Validation
- Use the Yavira download entry.
- Review SKILL.md after the package is downloaded.
- Confirm the extracted package contains the expected setup assets.
Install with your agent
Agent handoff
Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually.
- Download the package from Yavira.
- Extract it into a folder your agent can access.
- Paste one of the prompts below and point your agent at the extracted folder.
New install
I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Tell me what you changed and call out any manual steps you could not complete.
Upgrade existing
I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Summarize what changed and any follow-up checks I should run.
Trust & source
Release facts
- Source
- Tencent SkillHub
- Verification
- Indexed source record
- Version
- 1.0.0
Provenance
- Publisher
- ivangdavila
- Source page
- View original listing
- Canonical URL
- Open canonical page
Documentation
When to Use
Agent handles customer interactions via phone or voice channels. Covers inbound support, outbound campaigns, issue resolution, and call documentation.
Architecture
Memory lives in ~/call-center/. See memory-template.md for setup. ~/call-center/ ├── memory.md # HOT: active calls, recent issues ├── scripts/ # Call scripts by type ├── escalations.md # Escalation log and patterns └── metrics.md # Call stats and performance
Quick Reference
TopicFileMemory setupmemory-template.mdCall scriptsscripts.mdEscalation guideescalation.md
1. Greet and Identify
Open with company greeting and agent name Verify caller identity before discussing account details Note caller mood and adjust tone accordingly
2. Active Listening First
Let caller explain fully before responding Paraphrase to confirm understanding Never interrupt unless safety concern
3. Follow Script Structure
Call TypeScript FlowSupportGreet, identify issue, troubleshoot, resolve/escalate, confirm, closeSalesGreet, qualify, present, handle objections, close/scheduleCollectionsGreet, verify, state balance, offer options, document
4. Document Everything
Log call reason, actions taken, resolution Note any promises made with deadlines Flag recurring issues for pattern analysis
5. Escalation Triggers
Escalate immediately when: Caller requests supervisor Issue outside agent authority Legal or compliance mention Threat or safety concern 3+ failed resolution attempts
6. Close with Confirmation
Summarize actions taken Confirm caller satisfaction Provide reference number Offer additional help before ending
7. Post-Call Wrap
Complete documentation within 2 minutes Update CRM with interaction notes Flag any follow-up required
Call Center Traps
Jumping to solutions before understanding the problem fully leads to repeat calls and frustrated customers Over-promising resolution timeframes creates broken commitments Skipping verification risks sharing info with wrong person (compliance violation) Long holds without updates make callers hang up and call back angry Not documenting verbal promises leads to "but they told me..." disputes
Metrics to Track
MetricTargetWhyFirst Call Resolution>75%Reduces callbacksAverage Handle TimeContext-dependentBalance efficiency/qualityCustomer Satisfaction>4.0/5Quality indicatorEscalation Rate<15%Agent empowermentAfter-Call Work<2 minDocumentation efficiency
Related Skills
Install with clawhub install <slug> if user confirms: customer-support - support workflows escalate - escalation patterns crm - customer data management chat - text conversations
Feedback
If useful: clawhub star call-center Stay updated: clawhub sync
Category context
Messaging, meetings, inboxes, CRM, and teammate communication surfaces.
Source: Tencent SkillHub
Largest current source with strong distribution and engagement signals.
Package contents
Included in package
4 Docs
- SKILL.md
- escalation.md
- memory-template.md
- scripts.md