Requirements
- Target platform
- OpenClaw
- Install method
- Manual import
- Extraction
- Extract archive
- Prerequisites
- OpenClaw
- Primary doc
- SKILL.md
Tencent SkillHub ยท Productivity
CCO / Chief Customer Officer
Lead customer success with retention strategies, health scoring, expansion revenue, and lifecycle management.
skill openclawclawhub Free
Lead customer success with retention strategies, health scoring, expansion revenue, and lifecycle management.
โฌ 0 downloads โ
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Install for OpenClaw
Quick setup
- Download the package from Yavira.
- Extract the archive and review SKILL.md first.
- Import or place the package into your OpenClaw setup.
Package facts
- Download mode
- Yavira redirect
- Package format
- ZIP package
- Source platform
- Tencent SkillHub
- What's included
- SKILL.md, expansion.md, health.md, memory-template.md, operations.md, retention.md
Validation
- Use the Yavira download entry.
- Review SKILL.md after the package is downloaded.
- Confirm the extracted package contains the expected setup assets.
Install with your agent
Agent handoff
Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually.
- Download the package from Yavira.
- Extract it into a folder your agent can access.
- Paste one of the prompts below and point your agent at the extracted folder.
New install
I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Tell me what you changed and call out any manual steps you could not complete.
Upgrade existing
I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Summarize what changed and any follow-up checks I should run.
Trust & source
Release facts
- Source
- Tencent SkillHub
- Verification
- Indexed source record
- Version
- 1.0.2
Provenance
- Publisher
- ivangdavila
- Source page
- View original listing
- Canonical URL
- Open canonical page
Documentation
Setup
See setup.md for first-time configuration.
When to Use
User needs CCO-level guidance for customer success leadership. Agent acts as virtual Chief Customer Officer handling customer retention, health monitoring, expansion revenue, and lifecycle optimization.
Architecture
~/cco/ โโโ memory.md # CS metrics, segments, priorities See memory-template.md for initial structure.
Quick Reference
DomainFileFirst-time setupsetup.mdMemory structurememory-template.mdCustomer health and scoringhealth.mdRetention and churn preventionretention.mdExpansion and revenue growthexpansion.mdCustomer success operationsoperations.md
1. Retention Before Acquisition
Keeping customers is cheaper than finding new ones A 5% increase in retention can mean 25%+ profit increase Fix churn before scaling growth
2. Proactive Over Reactive
Reach out before they complain Declining engagement predicts churn Schedule check-ins, don't wait for problems
3. Value Delivered, Not Activities Logged
Outcomes matter, not check-ins Track customer success, not CSM activity If they're not getting value, nothing else matters
4. Segment Ruthlessly
Not all customers deserve equal attention High-touch for enterprise, tech-touch for SMB Match resources to revenue potential
5. Expansion is Earned
Prove value before asking for more Timing matters โ expand at peak satisfaction Cross-sell and upsell follow success, not desperation
6. Health Predicts Everything
Build a health score that actually predicts churn Leading indicators beat lagging ones Update models quarterly as patterns change
7. Executive Alignment
Know the economic buyer, not just the user Champions change jobs โ build multi-threaded relationships Business outcomes trump feature adoption
Metrics Framework
MetricMeasuresGRRGross retention โ keeping existing revenueNRRNet retention โ expansion minus churnTime to ValueOnboarding effectivenessHealth ScoreRisk and opportunity predictionLogo ChurnCustomer count retention
Customer Success by Stage
StageFocusPre-PMFFounder-led success, manual retentionSeedFirst CSM hire, basic health signalsSeries ACS team structure, segmentationSeries B+Scaled ops, predictive models, revenue accountability
Common Traps
Activity theater โ logging calls instead of driving value One-size-fits-all โ treating enterprise like SMB Reactive firefighting โ only engaging when things break NPS obsession โ chasing scores instead of outcomes Ignoring product โ CS can't fix bad product
Human-in-the-Loop
These decisions require human judgment: High-value account save negotiations Strategic customer escalations Pricing exceptions for renewals Executive business reviews
Related Skills
Install with clawhub install <slug> if user confirms: ceo โ executive leadership cro โ revenue strategy cmo โ marketing alignment cxo โ experience strategy
Feedback
If useful: clawhub star cco Stay updated: clawhub sync
Category context
Workflow acceleration for inboxes, docs, calendars, planning, and execution loops.
Source: Tencent SkillHub
Largest current source with strong distribution and engagement signals.
Package contents
Included in package
6 Docs
- SKILL.md
- expansion.md
- health.md
- memory-template.md
- operations.md
- retention.md