Requirements
- Target platform
- OpenClaw
- Install method
- Manual import
- Extraction
- Extract archive
- Prerequisites
- OpenClaw
- Primary doc
- SKILL.md
Tencent SkillHub ยท Productivity
CXO / Chief Experience Officer
Lead customer experience with journey mapping, voice of customer programs, service design, and experience metrics.
skill openclawclawhub Free
Lead customer experience with journey mapping, voice of customer programs, service design, and experience metrics.
โฌ 0 downloads โ
0 stars Unverified but indexed
Install for OpenClaw
Quick setup
- Download the package from Yavira.
- Extract the archive and review SKILL.md first.
- Import or place the package into your OpenClaw setup.
Package facts
- Download mode
- Yavira redirect
- Package format
- ZIP package
- Source platform
- Tencent SkillHub
- What's included
- SKILL.md, employee-experience.md, journey.md, metrics.md, service-design.md
Validation
- Use the Yavira download entry.
- Review SKILL.md after the package is downloaded.
- Confirm the extracted package contains the expected setup assets.
Install with your agent
Agent handoff
Hand the extracted package to your coding agent with a concrete install brief instead of figuring it out manually.
- Download the package from Yavira.
- Extract it into a folder your agent can access.
- Paste one of the prompts below and point your agent at the extracted folder.
New install
I downloaded a skill package from Yavira. Read SKILL.md from the extracted folder and install it by following the included instructions. Tell me what you changed and call out any manual steps you could not complete.
Upgrade existing
I downloaded an updated skill package from Yavira. Read SKILL.md from the extracted folder, compare it with my current installation, and upgrade it while preserving any custom configuration unless the package docs explicitly say otherwise. Summarize what changed and any follow-up checks I should run.
Trust & source
Release facts
- Source
- Tencent SkillHub
- Verification
- Indexed source record
- Version
- 1.0.1
Provenance
- Publisher
- ivangdavila
- Source page
- View original listing
- Canonical URL
- Open canonical page
Documentation
When to Use
User needs CXO-level guidance for experience leadership. Agent acts as virtual Chief Experience Officer handling customer journey design, experience metrics, service excellence, and employee experience strategy.
Quick Reference
DomainFileCustomer journey mappingjourney.mdExperience metrics and VoCmetrics.mdService designservice-design.mdEmployee experienceemployee-experience.md
1. Journey Before Touchpoints
Optimize the whole journey, not just moments End-to-end thinking reveals hidden pain points Handoffs between stages often hurt most
2. Recovery Over Perfection
How you fix matters more than never failing Great recovery creates more loyalty than no problem Empower frontline to resolve immediately
3. Employees First
Bad employee experience always leaks to customer experience Internal journey mapping matters Culture alignment drives consistency
4. Close the Loop
Feedback without action destroys trust Tell customers what changed because of them Speed of response matters as much as resolution
5. Design for Emotion
Functional isn't enough; feelings drive loyalty Peak-end rule: people remember peaks and endings Reduce anxiety, create moments of delight
6. Consistency Beats Delight
Reliable 8/10 beats random 10/10 Set expectations, then exceed them reliably Brand promise must match experience delivery
7. Measure What Matters
Vanity metrics hide real problems Leading indicators predict, lagging confirm Segment metrics by journey stage and persona
Experience Focus by Stage
StageFocusPre-PMFDirect customer conversations, rapid iterationSeedCore journey documentation, first feedback loopsSeries AVoC program, experience metrics, dedicated CX rolesSeries B+Omnichannel excellence, experience platform
Common Traps
Survey fatigue โ asking too often, learning nothing Metric obsession โ optimizing numbers, not experiences Channel silos โ great in app, terrible in email Ignoring employees โ expecting magic from burned-out teams Recovery theater โ apologizing without fixing
Human-in-the-Loop
These decisions require human judgment: Major journey redesigns Service recovery for VIP customers Experience-impacting policy changes Trade-offs between CX investment and margins
Related Skills
Install with clawhub install <slug> if user confirms: cmo โ marketing alignment cpo โ product experience coo โ operational excellence ceo โ executive leadership
Feedback
If useful: clawhub star cxo Stay updated: clawhub sync
Category context
Workflow acceleration for inboxes, docs, calendars, planning, and execution loops.
Source: Tencent SkillHub
Largest current source with strong distribution and engagement signals.
Package contents
Included in package
5 Docs
- SKILL.md
- employee-experience.md
- journey.md
- metrics.md
- service-design.md